Serena & Lily Return Policy
Every return window, fee, and holiday extension for Serena & Lily — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Custom orders lock in a 50% non-refundable deposit the moment you place them, so treat any custom furniture or upholstery order as final before you confirm — there's no changing your mind once it ships.
Policy at a glance
- Return window
- 30 days (most items); 60 days (bedding and wallpaper); 120 nights (kids mattresses)
- Return shipping
- Complimentary return label provided for bedding and wallpaper; other categories vary by item, contact Customer Care for return shipping details
- Free returns
- Yes (most items)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Clearance items (prices ending in $0.99), gift certificates, fabric yardage or swatches, opened wallpaper or wallpaper swatches, mattresses and mattress foundations, glass tops, art collection items, nursery cribs, previously installed lighting or hanging items, custom items (50% non-refundable deposit), Outlet and Design Shop floor model purchases sold as-is
Why Serena & Lily earned a B
About Serena & Lily
Coastal-inspired furniture and home textiles built this brand's following, with a catalog heavy on rattan, linen, and hand-finished pieces you won't find at big-box home stores. It also runs a network of in-person design shops for people who want to see fabric and finish in person before committing. The standard return window is a fairly typical 30 days, but bedding and wallpaper get bumped to 60 days, and kids' mattresses come with a genuinely long 120-night trial (capped at two per household). Because so much here is natural material and hand-finished, expect some variation in color and texture between what you see online and what arrives — that's normal, not a defect. Custom upholstery and made-to-order furniture, though, are final sale once you place the order.
What they sell
- Rattan and upholstered furniture
- Bedding, quilts, and pajamas
- Wallpaper and fabric by the yard
- Kids' mattresses and nursery furniture
- Lighting and outdoor furniture
Frequently asked questions
What is Serena & Lily's return window?
30 days (most items); 60 days (bedding and wallpaper); 120 nights (kids mattresses)
Does Serena & Lily offer free returns?
Yes (most items)
How much does Serena & Lily charge for return shipping?
Complimentary return label provided for bedding and wallpaper; other categories vary by item, contact Customer Care for return shipping details
Does Serena & Lily charge a restocking fee?
None published
Does Serena & Lily extend its return window for the holidays?
None published
What items cannot be returned to Serena & Lily?
Clearance items (prices ending in $0.99), gift certificates, fabric yardage or swatches, opened wallpaper or wallpaper swatches, mattresses and mattress foundations, glass tops, art collection items, nursery cribs, previously installed lighting or hanging items, custom items (50% non-refundable deposit), Outlet and Design Shop floor model purchases sold as-is
Also known as
serenaandlily.com, serena and lily, serena & lily
Return-policy data is compiled from Serena & Lily’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Serena & Lily’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.