Serengeti Return Policy
Every return window, fee, and holiday extension for Serengeti — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Mailing it back yourself via insured UPS or US Mail avoids the $13.95 prepaid-label fee that gets deducted if you use their FedEx return service instead.
Policy at a glance
- Return window
- 30 days (satisfaction guarantee, no fixed deadline stated)
- Return shipping
- $13.95 FedEx prepaid label fee, deducted from refund or charged to your card for exchanges; customers can also mail returns themselves via UPS or insured US Mail
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: None published
Why Serengeti earned a C+
About Serengeti
Polarized, color-enhancing lenses are the whole pitch behind this heritage eyewear brand, known for sunglasses that adjust tint based on light conditions. It's sold direct-to-consumer with a broad 100% satisfaction guarantee rather than a specific numbered return window spelled out on the policy page. Returns go to a dedicated processing center in Massachusetts, and you've got a choice of insured mail or a paid FedEx label. Outdoor enthusiasts and drivers who want glare-cutting lenses tend to be the target shopper here rather than fashion-first sunglasses buyers. The one gap worth flagging: they don't publish a specific list of non-returnable items or a hard deadline in days, so it's worth confirming details by phone before you buy something you might need to send back.
What they sell
- Polarized, photochromic sunglasses
- Prescription-ready sunglass frames
- Clip-on and fit-over sunglasses
- Replacement lenses
Frequently asked questions
What is Serengeti's return window?
30 days (satisfaction guarantee, no fixed deadline stated)
Does Serengeti offer free returns?
No - fee deducted
How much does Serengeti charge for return shipping?
$13.95 FedEx prepaid label fee, deducted from refund or charged to your card for exchanges; customers can also mail returns themselves via UPS or insured US Mail
Does Serengeti charge a restocking fee?
None published
Does Serengeti extend its return window for the holidays?
None published
What items cannot be returned to Serengeti?
None published
Also known as
serengetifashions.com, serengeti, serengeti eyewear
Return-policy data is compiled from Serengeti’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Serengeti’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.