Shinola Return Policy
Every return window, fee, and holiday extension for Shinola — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Had your watch bracelet resized to fit your wrist? That alone makes it non-returnable, so make sure you're confident in the piece before requesting a resize.
Policy at a glance
- Return window
- 30 days (from purchase date)
- Return shipping
- Prepaid return labels for US orders over $125 (bicycles excluded); shipping charges and shipping taxes are not refunded
- Free returns
- Yes (most items)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Bicycles, wedding bands, monogrammed or engraved or customized products, watches with resized metal bracelets, gift cards
Why Shinola earned a B+
How Shinola compares
Top-graded Luxury rivals — tap one for the full side-by-side.
About Shinola
Watches, leather goods, and bicycles assembled in Detroit are the calling cards of this American-made lifestyle brand, which built its identity around domestic manufacturing at a time when most watch brands had moved production overseas. The 30-day return window is standard, but the exclusions lean toward what you'd expect from a brand selling wedding bands and custom-engraved pieces: anything personalized is final sale. Bicycles get a pass on the free return label that other big purchases receive, given the cost and hassle of shipping one back. Gift shoppers and people drawn to the made-in-America story are the core customers here, alongside watch collectors.
What they sell
- Watches, including limited editions
- Leather bags and wallets
- Bicycles
- Wedding bands and fine jewelry
- Journals and leather home goods
Frequently asked questions
What is Shinola's return window?
30 days (from purchase date)
Does Shinola offer free returns?
Yes (most items)
How much does Shinola charge for return shipping?
Prepaid return labels for US orders over $125 (bicycles excluded); shipping charges and shipping taxes are not refunded
Does Shinola charge a restocking fee?
None
Does Shinola extend its return window for the holidays?
None published
What items cannot be returned to Shinola?
Bicycles, wedding bands, monogrammed or engraved or customized products, watches with resized metal bracelets, gift cards
Also known as
shinola.com, shinola
Return-policy data is compiled from Shinola’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Shinola’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.