Sleeping.com Return Policy
Every return window, fee, and holiday extension for Sleeping.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You only get 10 business days from when they issue your RMA to actually ship the item back, so don't sit on a return authorization once you've requested one.
Policy at a glance
- Return window
- 60 nights (unopened products)
- Return shipping
- Customer pays return shipping unless they purchased the optional "Redo" return-protection add-on; original and expedited shipping fees are never refunded.
- Free returns
- No - fee deducted
- Restocking fee
- None published, though diagnostic/repair fees apply if the warranty has been voided
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Opened mask cushions, pillows, liners, headgear, and frames; CPAP parts and supplies like filters, water chambers, tubing, and power cords; batteries, adapters, cleaning solutions, and wipes; travel cases; home sleep test (HST) and prescription renewal services; gift cards and subscriptions
Time-sensitive items: Opened masks get one 60-night exchange for a different mask, then only a 30-night fit guarantee on any further swap
Why Sleeping.com earned a B-
About Sleeping.com
Getting fitted for a CPAP mask without a sleep lab appointment is the whole pitch behind Sleeping.com, an online retailer built around sleep apnea diagnosis and equipment. It sells home sleep apnea tests, CPAP machines, and masks direct to consumers, often working with insurance reimbursement since this is medical-adjacent gear. People newly diagnosed with sleep apnea, or those replacing worn-out mask parts, make up most of the customer base. One catch worth knowing: once a mask is opened, you don't get a real return - just one exchange for a different mask within 60 nights, so read the sizing guide carefully before you commit.
What they sell
- CPAP machines and travel CPAP units
- CPAP masks (nasal, full-face, and pillow styles)
- Home sleep apnea test kits
- CPAP cleaning devices and supplies
- Replacement filters, tubing, and batteries
Frequently asked questions
What is Sleeping.com's return window?
60 nights (unopened products)
Does Sleeping.com offer free returns?
No - fee deducted
How much does Sleeping.com charge for return shipping?
Customer pays return shipping unless they purchased the optional "Redo" return-protection add-on; original and expedited shipping fees are never refunded.
Does Sleeping.com charge a restocking fee?
None published, though diagnostic/repair fees apply if the warranty has been voided
Does Sleeping.com extend its return window for the holidays?
None published
What items cannot be returned to Sleeping.com?
Opened mask cushions, pillows, liners, headgear, and frames; CPAP parts and supplies like filters, water chambers, tubing, and power cords; batteries, adapters, cleaning solutions, and wipes; travel cases; home sleep test (HST) and prescription renewal services; gift cards and subscriptions
Also known as
sleeping.com
Return-policy data is compiled from Sleeping.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sleeping.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.