Smalls Return Policy
Every return window, fee, and holiday extension for Smalls — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Changes, pauses, or cancellations have to be made by 8pm ET the Thursday before your Friday charge date - miss that window and the box ships and charges no matter what.
Policy at a glance
- Return window
- No returns once shipped (money-back guarantee if your cat won't eat it)
- Return shipping
- Not applicable - shipped boxes are not returnable; the money-back guarantee is a refund, not a physical return.
- Free returns
- No
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pets
Can’t be returned: All shipped boxes, opened or unopened, once they've left the warehouse
Why Smalls earned a C+
About Smalls
Fresh, human-grade cat food delivered in pre-portioned packs is the whole premise behind Smalls, a subscription service that positions itself against kibble brands stacked with fillers. It builds custom meal plans based on your cat's weight and preferences, then ships recurring boxes on a schedule you set. Cat owners tired of guessing at ingredient labels, or dealing with a picky eater, are the main audience here. One real catch: once a box ships, it's yours - there are no returns on delivered food, so you have to catch any plan changes before the Thursday cutoff the week prior.
What they sell
- Fresh human-grade cat food subscriptions
- Freeze-dried raw cat food
- Customized meal plans by cat weight and age
- Cat treats
- Litter and other cat essentials add-ons
Frequently asked questions
What is Smalls's return window?
No returns once shipped (money-back guarantee if your cat won't eat it)
Does Smalls offer free returns?
No
How much does Smalls charge for return shipping?
Not applicable - shipped boxes are not returnable; the money-back guarantee is a refund, not a physical return.
Does Smalls charge a restocking fee?
None
Does Smalls extend its return window for the holidays?
None published
What items cannot be returned to Smalls?
All shipped boxes, opened or unopened, once they've left the warehouse
Also known as
smalls.com
Return-policy data is compiled from Smalls’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Smalls’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.