SmartWings Return Policy
Every return window, fee, and holiday extension for SmartWings — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you're ordering a custom-configured blind or shade, know that it's non-returnable under any circumstances short of a defect - there's no changing your mind once it's built to your window measurements.
Policy at a glance
- Return window
- 30 days (from shipping date)
- Return shipping
- Customer is responsible for transit damage and return shipping on standard returns; items must ship back within 15 days of return approval.
- Free returns
- No - fee deducted
- Restocking fee
- 15% may apply to opened accessories
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Configure-to-order, personalized, and customized products (unless they arrive defective)
Why SmartWings earned a C
About SmartWings
Motorized window shades used to mean a pricey custom installer, but SmartWings sells smart blinds and shades direct to consumers at a fraction of that cost. It makes app- and voice-controlled roller shades, cellular shades, and blinds that DIYers can order to their window measurements and install themselves. Smart-home enthusiasts and people renovating on a budget who still want automated window coverings are the core customer. The big caveat: anything ordered as configure-to-order or custom-sized is final sale unless it shows up defective, so double-check your measurements before you submit that order.
What they sell
- Motorized roller shades and blinds
- Smart cellular and honeycomb shades
- App and voice-controlled window automation hubs
- Custom-sized configure-to-order shades
- Shade accessories and remotes
Frequently asked questions
What is SmartWings's return window?
30 days (from shipping date)
Does SmartWings offer free returns?
No - fee deducted
How much does SmartWings charge for return shipping?
Customer is responsible for transit damage and return shipping on standard returns; items must ship back within 15 days of return approval.
Does SmartWings charge a restocking fee?
15% may apply to opened accessories
Does SmartWings extend its return window for the holidays?
None published
What items cannot be returned to SmartWings?
Configure-to-order, personalized, and customized products (unless they arrive defective)
Also known as
smartwingshome.com
Return-policy data is compiled from SmartWings’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on SmartWings’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.