Smile Makers Return Policy
Every return window, fee, and holiday extension for Smile Makers — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have to get pre-authorization from customer service before sending anything back, and once a product is opened it can't be returned at all - only a discount code for your next order.
Policy at a glance
- Return window
- 30 days (unopened products)
- Return shipping
- Customer pays return shipping on standard returns; only refunded when the item is defective or arrived damaged due to company mishandling.
- Free returns
- No - customer pays return shipping
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Lingerie
Can’t be returned: Opened products (for hygiene reasons - offered a 30% off coupon instead), and items purchased from a retailer other than smilemakerscollection.com
Time-sensitive items: Defective items get a longer 2-year window for replacement
Why Smile Makers earned a C+
About Smile Makers
Discreet packaging is basically the whole business model for Smile Makers, a wellness brand selling sexual wellness products designed by women, for women. It ships internationally through plain, unbranded boxes, which is a big part of why people choose an online order over a trip to a store. Shoppers looking for body-safe materials and a less clinical, less gimmicky design aesthetic than typical adult products tend to gravitate here. One important thing: for hygiene reasons, you cannot return anything once it's been opened - unopened, unused items are the only ones eligible for a real refund.
What they sell
- Vibrators and personal wellness devices
- Couples' intimacy products
- Body-safe silicone toys
- Wellness accessories and cleaning solutions
- Gift sets
Frequently asked questions
What is Smile Makers's return window?
30 days (unopened products)
Does Smile Makers offer free returns?
No - customer pays return shipping
How much does Smile Makers charge for return shipping?
Customer pays return shipping on standard returns; only refunded when the item is defective or arrived damaged due to company mishandling.
Does Smile Makers charge a restocking fee?
None
Does Smile Makers extend its return window for the holidays?
None published
What items cannot be returned to Smile Makers?
Opened products (for hygiene reasons - offered a 30% off coupon instead), and items purchased from a retailer other than smilemakerscollection.com
Also known as
smilemakerscollection.com
Return-policy data is compiled from Smile Makers’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Smile Makers’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.