SOIA & KYO Return Policy
Every return window, fee, and holiday extension for SOIA & KYO — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Anything discounted 30% or more is final sale here, so don't count on being able to return a heavily marked-down coat even though the standard policy looks generous.
Policy at a glance
- Return window
- 14 days (from shipping date)
- Return shipping
- Free - a pre-paid return label is provided, and customs/duties are included on international shipments.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: FINAL SALE items, items marked 30% off or more, special styles, and sale items bought online (which also can't be returned in stores)
Why SOIA & KYO earned a B-
About SOIA & KYO
Vegan and technical outerwear doesn't usually look this polished, which is the gap SOIA & KYO fills with its Montreal-designed jackets that avoid animal-derived materials without looking like a compromise. It's a contemporary outerwear label known for versatile coats that move between city commuting and colder-weather trips, priced above fast fashion but below true luxury outerwear. Shoppers wanting a well-made puffer or wool-look coat without down or leather are the core customer. Just note the return window is tighter than most - 14 days, not 30 - so don't let a new coat sit in the closet too long before deciding.
What they sell
- Vegan and technical puffer jackets
- Wool-look and faux-fur trimmed coats
- Rain and transitional-weather outerwear
- Vests and lightweight jackets
- Accessories
Frequently asked questions
What is SOIA & KYO's return window?
14 days (from shipping date)
Does SOIA & KYO offer free returns?
Yes
How much does SOIA & KYO charge for return shipping?
Free - a pre-paid return label is provided, and customs/duties are included on international shipments.
Does SOIA & KYO charge a restocking fee?
None
Does SOIA & KYO extend its return window for the holidays?
None published
What items cannot be returned to SOIA & KYO?
FINAL SALE items, items marked 30% off or more, special styles, and sale items bought online (which also can't be returned in stores)
Also known as
soiakyo.com
Return-policy data is compiled from SOIA & KYO’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on SOIA & KYO’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.