Soko Glam Return Policy
Every return window, fee, and holiday extension for Soko Glam — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
This is one of the rare beauty retailers that accepts gently used products back within 30 days, but they do monitor return activity for abuse and can limit or deny returns if it looks like you're taking advantage.
Policy at a glance
- Return window
- 30 days (from delivery, new or gently used)
- Return shipping
- Outbound shipping costs and return label fees are excluded from the refund.
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Gift cards, sheet masks, swag/books, pre-packaged custom sets, and bulk orders (10+ units of one product or $500+ subtotal)
Why Soko Glam earned a C+
About Soko Glam
K-beauty went mainstream in the US partly because of retailers like Soko Glam, which built its name curating Korean skincare brands before most American shoppers had heard of a 10-step routine. It's an online specialty retailer rather than a single brand, stocking cult-favorite Korean cleansers, essences, and sheet masks alongside its own Then I Met You line. Skincare enthusiasts chasing specific K-beauty ingredients like snail mucin or centella are the core audience. One nice perk: they'll actually accept gently used products back within 30 days, which is more forgiving than most beauty retailers' opened-product policies.
What they sell
- Korean cleansers and toners
- Sheet masks and skincare masks
- Then I Met You house-brand skincare
- Serums and essences
- K-beauty gift sets
Frequently asked questions
What is Soko Glam's return window?
30 days (from delivery, new or gently used)
Does Soko Glam offer free returns?
No - fee deducted
How much does Soko Glam charge for return shipping?
Outbound shipping costs and return label fees are excluded from the refund.
Does Soko Glam charge a restocking fee?
None
Does Soko Glam extend its return window for the holidays?
None published
What items cannot be returned to Soko Glam?
Gift cards, sheet masks, swag/books, pre-packaged custom sets, and bulk orders (10+ units of one product or $500+ subtotal)
Also known as
sokoglam.com
Return-policy data is compiled from Soko Glam’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Soko Glam’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.