Stella & Chewy's Return Policy
Every return window, fee, and holiday extension for Stella & Chewy's — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Orders can't be cancelled or edited once placed, and refunds only cover the product price, not shipping - so double check your cart before checking out.
Policy at a glance
- Return window
- Refund by request (no published day window - contact support)
- Return shipping
- Not specified; shipping charges on the original order are non-refundable
- Free returns
- No - shipping charges not refunded
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pets
Can’t be returned: None published beyond shipping charges themselves
Why Stella & Chewy's earned a C+
About Stella & Chewy's
Raw and freeze-dried raw dog and cat food built around the 'ancestral diet' idea is Stella & Chewy's whole premise - the pitch is that pets do better on something closer to what they'd eat in the wild than standard kibble. It's one of the bigger names in the raw pet food aisle at pet specialty stores.
You'll find it at chains like Petco as often as ordering direct online. The refund process here is less spelled-out than most pet food brands - there's no published return window, just a request-based process through email or live chat, and shipping costs are never refunded either way. Owners feeding raw or freeze-dried diets to sensitive-stomach pets are the core audience.
What they sell
- Freeze-dried raw dog and cat food patties
- Frozen raw meal mixers and morsels
- Freeze-dried raw treats
- Meal toppers and supplements
Frequently asked questions
What is Stella & Chewy's's return window?
Refund by request (no published day window - contact support)
Does Stella & Chewy's offer free returns?
No - shipping charges not refunded
How much does Stella & Chewy's charge for return shipping?
Not specified; shipping charges on the original order are non-refundable
Does Stella & Chewy's charge a restocking fee?
None published
Does Stella & Chewy's extend its return window for the holidays?
None published
What items cannot be returned to Stella & Chewy's?
None published beyond shipping charges themselves
Also known as
stellaandchewys.com, stella and chewys, stella & chewy's
Return-policy data is compiled from Stella & Chewy's’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Stella & Chewy's’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.