Stio Return Policy
Every return window, fee, and holiday extension for Stio — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have to drop the return at FedEx within 15 days of starting it through their portal or the return gets cancelled automatically - don't print the label and let it sit on your counter.
Policy at a glance
- Return window
- 30 days (unworn, tags attached)
- Return shipping
- Free for standard returns and exchanges; Stiosphere loyalty members pay a $5 return fee (waived for same-item color/size exchanges)
- Free returns
- Yes (most items)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Outdoor
Can’t be returned: Giveaway or promotional items, items marked All Sales Final, Stio Second Turn (used gear) items, items from the Stio ft. BirdieBlue collection (retail-only returns)
Time-sensitive items: swimwear must have tags and hygiene liner intact to qualify
Why Stio earned a B+
How Stio compares
Top-graded Outdoor rivals — tap one for the full side-by-side.
About Stio
Jackson Hole is where Stio got its start, and that mountain-town DNA still shows in gear built for people who actually ski, climb, and fish rather than just dress the part. It's a smaller outdoor brand competing against giants like Patagonia and Arc'teryx on quality rather than budget.
Returns are free for most orders, which is generous for the outdoor space, though loyalty program members oddly pay a small fee unless they're doing a straight size exchange. One thing to note: exchanges can only ship back to the same state where you originally bought the item, which trips up people who've moved. Serious mountain-town outdoor enthusiasts are the main shoppers here.
What they sell
- Technical ski and snowboard outerwear
- Hiking and climbing apparel
- Fishing and paddle gear
- Everyday flannels and fleece
Frequently asked questions
What is Stio's return window?
30 days (unworn, tags attached)
Does Stio offer free returns?
Yes (most items)
How much does Stio charge for return shipping?
Free for standard returns and exchanges; Stiosphere loyalty members pay a $5 return fee (waived for same-item color/size exchanges)
Does Stio charge a restocking fee?
None
Does Stio extend its return window for the holidays?
None published
What items cannot be returned to Stio?
Giveaway or promotional items, items marked All Sales Final, Stio Second Turn (used gear) items, items from the Stio ft. BirdieBlue collection (retail-only returns)
Also known as
stio.com, stio
Return-policy data is compiled from Stio’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Stio’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.