Stonz Return Policy
Every return window, fee, and holiday extension for Stonz — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't just ship a return back on your own - get an approved return request first, or you'll be hit with a $15 restocking fee even on an otherwise-valid return.
Policy at a glance
- Return window
- 30 days (unworn, tags attached)
- Return shipping
- Customer pays all return shipping costs
- Free returns
- No - customer pays return shipping
- Restocking fee
- $15 non-refundable fee charged on any return sent back without an approved return request first
- Holiday extension
- None published
- Category
- Kids
Can’t be returned: All clearance and sale items (final sale), items with worn tags or signs of wear or washing, items in damaged or marked original boxes
Why Stonz earned a C-
About Stonz
Waterproof booties and rain boots for babies and toddlers who insist on walking through every puddle are the specialty here - Stonz built its name on Canadian-designed cold and wet-weather gear for kids too young for regular winter boots. Think toe-warmth and easy on-off more than fashion.
Parents shopping here are usually dealing with a kid who's outgrowing shoes every few months, so the 30-day window matters - don't wait too long to decide if the fit works. One real gotcha: skip the approved-return-request step and you'll eat a $15 restocking fee even if the return itself would've been fine. Parents of toddlers and preschoolers in snowy or rainy climates are the core buyers.
What they sell
- Waterproof toddler booties and rain boots
- Insulated winter boots for kids
- Fleece-lined bunting bags and stroller accessories
- Kids' mittens and accessories
Frequently asked questions
What is Stonz's return window?
30 days (unworn, tags attached)
Does Stonz offer free returns?
No - customer pays return shipping
How much does Stonz charge for return shipping?
Customer pays all return shipping costs
Does Stonz charge a restocking fee?
$15 non-refundable fee charged on any return sent back without an approved return request first
Does Stonz extend its return window for the holidays?
None published
What items cannot be returned to Stonz?
All clearance and sale items (final sale), items with worn tags or signs of wear or washing, items in damaged or marked original boxes
Also known as
stonz.com, stonz wear, stonz
Return-policy data is compiled from Stonz’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Stonz’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.