Stuga Return Policy
Every return window, fee, and holiday extension for Stuga — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The restocking fee alone makes this a look-before-you-buy purchase — a $500 flat fee on smaller orders means even a modest flooring order can lose real money if you change your mind, so order samples first.
Policy at a glance
- Return window
- 7 days (must call within 2 business days of receipt)
- Return shipping
- You're responsible for all freight costs on change-of-mind returns, including palletizing and arranging your own freight logistics; Stuga only covers shipping when the return is due to a manufacturer defect, shipping damage that makes the product unusable, or the wrong item being shipped.
- Free returns
- No - customer pays freight unless the return is Stuga's fault
- Restocking fee
- $500 flat fee on orders under $1,000; 50% of order value on orders over $1,000
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Samples, stair nosings, and moldings; held orders, preorders, and delayed shipment requests are final sale; items that are opened, used, cut, modified, installed, or applied
Why Stuga earned a D
How Stuga compares
Top-graded Home rivals — tap one for the full side-by-side.
About Stuga
Flooring is a category most people shop once a decade, and Stuga sells it the way a specialty supplier would: engineered hardwood and stair components sold in bulk quantities rather than single pieces. The site leans heavily on samples and spec sheets, which makes sense once you see the return policy.
You've got a narrow 7-day window to even flag a problem, and you must call within 2 business days of delivery to start the process — miss that and you're stuck with the order. Given the restocking fees involved, ordering physical samples before committing to a full pallet is the smarter move here.
What they sell
- Engineered hardwood flooring sold by the pallet
- Stair nosings and moldings to match flooring lines
- Flooring samples for pre-purchase testing
- Installation accessories for large flooring projects
Frequently asked questions
What is Stuga's return window?
7 days (must call within 2 business days of receipt)
Does Stuga offer free returns?
No - customer pays freight unless the return is Stuga's fault
How much does Stuga charge for return shipping?
You're responsible for all freight costs on change-of-mind returns, including palletizing and arranging your own freight logistics; Stuga only covers shipping when the return is due to a manufacturer defect, shipping damage that makes the product unusable, or the wrong item being shipped.
Does Stuga charge a restocking fee?
$500 flat fee on orders under $1,000; 50% of order value on orders over $1,000
Does Stuga extend its return window for the holidays?
None published
What items cannot be returned to Stuga?
Samples, stair nosings, and moldings; held orders, preorders, and delayed shipment requests are final sale; items that are opened, used, cut, modified, installed, or applied
Also known as
stugastudio.com, stuga
Return-policy data is compiled from Stuga’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Stuga’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.