Sunber Hair Return Policy
Every return window, fee, and holiday extension for Sunber Hair — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Cutting or trying on the lace front voids your return eligibility entirely, so try wigs on carefully without trimming the lace until you're sure you're keeping it.
Policy at a glance
- Return window
- 30 days (unworn, unaltered, contact support first)
- Return shipping
- You pay return shipping unless the problem is Sunber's fault, and it should generally run under $10; a 5% processing fee applies if you cancel an order before it ships.
- Free returns
- No - restocking fee and return shipping deducted
- Restocking fee
- Up to 10% if you simply don't want the item
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Hair care products, accessories, and liquids; special-order items; items with cut or damaged lace fronts; altered original packaging; worn items or those sprayed with styling products; clearance items
Time-sensitive items: damage claims must be reported within 7 days of receipt with photo or video proof
Why Sunber Hair earned a C-
About Sunber Hair
Lace front wigs and bundle extensions built for everyday wear are the focus at Sunber Hair, a direct-to-consumer human hair brand that leans on customer photos and reviews to sell its most popular textures. It's aimed at people who want salon-quality hair without a salon markup.
Because lace fronts and bundles are delicate, the return policy is stricter than a typical clothing site: cutting the lace or applying styling products voids your return rights, and you'll want to reach out to support before shipping anything back. Report shipping damage within a week if you want it covered.
What they sell
- Lace front wigs in multiple textures
- Human hair bundle extensions
- Closures and frontals to match bundles
- Wig care accessories
Frequently asked questions
What is Sunber Hair's return window?
30 days (unworn, unaltered, contact support first)
Does Sunber Hair offer free returns?
No - restocking fee and return shipping deducted
How much does Sunber Hair charge for return shipping?
You pay return shipping unless the problem is Sunber's fault, and it should generally run under $10; a 5% processing fee applies if you cancel an order before it ships.
Does Sunber Hair charge a restocking fee?
Up to 10% if you simply don't want the item
Does Sunber Hair extend its return window for the holidays?
None published
What items cannot be returned to Sunber Hair?
Hair care products, accessories, and liquids; special-order items; items with cut or damaged lace fronts; altered original packaging; worn items or those sprayed with styling products; clearance items
Also known as
sunberhair.com
Return-policy data is compiled from Sunber Hair’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sunber Hair’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.