Sunjoy Return Policy
Every return window, fee, and holiday extension for Sunjoy — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Sunjoy requires six photos of the item as part of the return request before they'll even approve it, so photograph everything (box, labels, defect) right when it arrives in case you need to return it later.
Policy at a glance
- Return window
- 30 days (unused, original packaging, tags attached)
- Return shipping
- Shipping fees, including return shipping, are non-refundable; items must ship back within 7 days of return approval.
- Free returns
- No - restocking fee and shipping deducted
- Restocking fee
- 15-20% may apply to some returns
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Sale items, gift cards, or discounted/coupon purchases; custom orders, personalized items, or final sale items; personal care items, hazardous materials, flammable liquids and gases
Why Sunjoy earned a C
About Sunjoy
Gazebos, fire pits, and outdoor structures built for backyard living are Sunjoy's specialty, selling the kind of big-ticket outdoor furniture that usually means a trip to a home improvement warehouse. Buying online instead means dealing with freight-sized boxes if something needs to go back.
The 15-20% restocking fee is steep enough that it's worth measuring your space and reading the assembly specs twice before ordering. Returns also require photo documentation up front, so keep your packaging until you're sure you're keeping the item.
What they sell
- Gazebos and pergolas
- Outdoor fire pits and fireplaces
- Patio furniture sets
- Outdoor storage sheds
Frequently asked questions
What is Sunjoy's return window?
30 days (unused, original packaging, tags attached)
Does Sunjoy offer free returns?
No - restocking fee and shipping deducted
How much does Sunjoy charge for return shipping?
Shipping fees, including return shipping, are non-refundable; items must ship back within 7 days of return approval.
Does Sunjoy charge a restocking fee?
15-20% may apply to some returns
Does Sunjoy extend its return window for the holidays?
None published
What items cannot be returned to Sunjoy?
Sale items, gift cards, or discounted/coupon purchases; custom orders, personalized items, or final sale items; personal care items, hazardous materials, flammable liquids and gases
Also known as
sunjoyshop.com
Return-policy data is compiled from Sunjoy’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sunjoy’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.