SureSafe Return Policy
Every return window, fee, and holiday extension for SureSafe — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Canceling the medical alert subscription itself requires an email, not a phone call - they explicitly won't accept verbal cancellations, so get it in writing to avoid a dispute over whether you actually canceled.
Policy at a glance
- Return window
- 30 days (no quibble, original packaging and accessories)
- Return shipping
- Free - SureSafe provides a prepaid return label; outbound shipping is not refunded since you choose your delivery speed at checkout.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: None published beyond needing original undamaged packaging and accessories
Why SureSafe earned a B+
About SureSafe
Medical alert pendants and fall-detection devices for older adults living independently are SureSafe's core business, paired with a monthly monitoring subscription rather than a one-time purchase. It's the kind of purchase usually made by an adult child shopping for a parent rather than for themselves.
Both the device and the subscription are covered by the same 30-day no-quibble guarantee, and they'll refund the subscription fee too if you return the hardware in that window. Just budget for the outbound shipping cost, which isn't refunded even on a full return.
What they sell
- Wearable medical alert pendants and buttons
- Fall-detection alert devices
- GPS-enabled mobile alert devices
- Monthly monitoring subscription plans
Frequently asked questions
What is SureSafe's return window?
30 days (no quibble, original packaging and accessories)
Does SureSafe offer free returns?
Yes
How much does SureSafe charge for return shipping?
Free - SureSafe provides a prepaid return label; outbound shipping is not refunded since you choose your delivery speed at checkout.
Does SureSafe charge a restocking fee?
None
Does SureSafe extend its return window for the holidays?
None published
What items cannot be returned to SureSafe?
None published beyond needing original undamaged packaging and accessories
Also known as
personalalarms.org, suresafealarms.com
Return-policy data is compiled from SureSafe’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on SureSafe’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.