S'well Return Policy
Every return window, fee, and holiday extension for S'well — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Bought your bottle from a store rather than swell.com? You have to return it there, not to S'well directly - the company only handles returns for its own website orders.
Policy at a glance
- Return window
- 30 days from purchase
- Return shipping
- Customer pays, except for verified quality/warranty issues
- Free returns
- No - customer pays return shipping unless it's a quality issue
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Items purchased through authorized third-party retailers (must go back to point of purchase)
Why S'well earned a C+
About S'well
That original insulated stainless steel water bottle everyone's office had a decade ago - that's S'well, one of the brands that basically created the reusable-bottle-as-fashion-accessory category. It's since expanded into food containers and travel mugs, but the core pitch stays the same: keep drinks cold for 24 hours or hot for 12 in a design that doesn't look like a gym bottle. Shoppers here tend to want something that looks decent on a desk, not just functional.
If you bought yours at a store rather than directly from swell.com, you'll need to return it to that retailer instead - S'well only processes returns for its own site orders. Quality issues get shipping covered, but a simple change of mind means you're on the hook for the return shipping cost.
What they sell
- Insulated stainless steel water bottles
- Food containers and lunch bowls
- Travel mugs and tumblers
- Kids' bottles
Frequently asked questions
What is S'well's return window?
30 days from purchase
Does S'well offer free returns?
No - customer pays return shipping unless it's a quality issue
How much does S'well charge for return shipping?
Customer pays, except for verified quality/warranty issues
Does S'well charge a restocking fee?
None
Does S'well extend its return window for the holidays?
None published
What items cannot be returned to S'well?
Items purchased through authorized third-party retailers (must go back to point of purchase)
Also known as
swell.com, s'well, swell
Return-policy data is compiled from S'well’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on S'well’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.