Tempo Return Policy
Every return window, fee, and holiday extension for Tempo — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Cancel before your Tempo Studio ships if you're having second thoughts — waiting until it's scheduled for in-home delivery jumps the return fee from $55 to a steep $250.
Policy at a glance
- Return window
- 30 days (from device receipt; trial period only)
- Return shipping
- Free only within the 30-day trial period or for a qualifying defect; otherwise the customer pays return shipping and original shipping is non-refundable
- Free returns
- No - fee deducted
- Restocking fee
- $55 if a Tempo Studio order is canceled before shipment, $250 if the Studio was already scheduled for in-home delivery, and $60 if a Tempo Move unit is already in transit
- Holiday extension
- None published
- Category
- Sports
Can’t be returned: Accessories and apparel are all sales final except for defective items, which must be reported within 7 days of delivery
Time-sensitive items: Accessories and apparel must be reported defective within 7 days of delivery; all other accessory/apparel sales are final
Why Tempo earned a C-
About Tempo
A camera and AI form-tracking system built into a full-length mirror is the pitch — Tempo turns a corner of your home into a personal-training studio that corrects your squat depth in real time. It's part of the connected-fitness wave alongside Peloton and Tonal, aimed at people who want expert-level feedback without a gym membership or a live trainer.
The hardware is a real financial commitment, so the 30-day trial matters more here than at a typical retailer — that's your real window to decide if the form-tracking and workout library are worth it. Cancel before the unit ships if you're wavering, since the return fees escalate sharply once a Tempo Studio is scheduled for in-home delivery.
What they sell
- Tempo Studio full-length smart mirror with weights
- Tempo Move portable AI fitness tracker
- Guided strength and cardio workout programs
- Weight plates and workout accessories
- Personalized coaching subscriptions
Frequently asked questions
What is Tempo's return window?
30 days (from device receipt; trial period only)
Does Tempo offer free returns?
No - fee deducted
How much does Tempo charge for return shipping?
Free only within the 30-day trial period or for a qualifying defect; otherwise the customer pays return shipping and original shipping is non-refundable
Does Tempo charge a restocking fee?
$55 if a Tempo Studio order is canceled before shipment, $250 if the Studio was already scheduled for in-home delivery, and $60 if a Tempo Move unit is already in transit
Does Tempo extend its return window for the holidays?
None published
What items cannot be returned to Tempo?
Accessories and apparel are all sales final except for defective items, which must be reported within 7 days of delivery
Also known as
tempo.fit, www.tempo.fit
Return-policy data is compiled from Tempo’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tempo’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.