Teva Return Policy
Every return window, fee, and holiday extension for Teva — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you're issued site credit instead of a refund, use it within a year — Teva's store credits expire 12 months after issue.
Policy at a glance
- Return window
- 30 days (from receipt for Teva.com orders)
- Return shipping
- Free with a pre-paid label only for gift returns; all other returns require the customer to coordinate and pay non-refundable return shipping to Teva's distribution center
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Monogrammed or personalized products, gift cards, and products marked final sale
Why Teva earned a B+
About Teva
The sport sandal with the Velcro straps that outdoor kids wore in the '90s never really went away — Teva just kept refining the same idea while everyone else's water shoes fell out of favor. It's become a genuine cross-generational brand, worn equally by hikers who need serious grip and people who just like the retro strap look.
Buying from an authorized retailer instead of Teva.com changes your return terms slightly, since return shipping costs fall on you either way but the timing reference shifts to purchase date rather than receipt date. Footwear has to go back as a complete pair in original packaging, so don't toss the box until you're sure you're keeping them.
What they sell
- Original Universal strappy sandals
- Hiking sandals with rugged tread
- Water shoes and river sandals
- Slide sandals and slip-ons
- Kids' adventure sandals
Frequently asked questions
What is Teva's return window?
30 days (from receipt for Teva.com orders)
Does Teva offer free returns?
No - fee deducted
How much does Teva charge for return shipping?
Free with a pre-paid label only for gift returns; all other returns require the customer to coordinate and pay non-refundable return shipping to Teva's distribution center
Does Teva charge a restocking fee?
None
Does Teva extend its return window for the holidays?
None published
What items cannot be returned to Teva?
Monogrammed or personalized products, gift cards, and products marked final sale
Also known as
teva.com, www.teva.com
Return-policy data is compiled from Teva’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Teva’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.