The Bourbon Concierge Return Policy
Every return window, fee, and holiday extension for The Bourbon Concierge — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Cancellation refunds only work if you act before the order is packed or picked up by the carrier - once it's in transit, expect a 15-25% restocking fee deduction rather than a refund, and re-shipment of a returned-to-sender order still requires you to cover shipping.
Policy at a glance
- Return window
- 0 days (all sales final; refund only if order canceled before shipping)
- Return shipping
- Customer pays return shipping; not refunded on packed orders
- Free returns
- No - fee deducted
- Restocking fee
- 15% if package is recovered before delivery; 25% if customer declines an intact returned order
- Category
- Alcohol
Can’t be returned: All items are final sale once shipped/picked up (alcohol, no returns accepted after transit begins)
Why The Bourbon Concierge earned a D-
About The Bourbon Concierge
Pappy Van Winkle and Double Eagle Very Rare are the kind of bottles you normally need raffle luck for — The Bourbon Concierge, a Washington, D.C. bottle shop, specializes in getting allocated bourbons like these into collectors' hands without the wait-list runaround. They also do barrel-pick experiences and personalized sourcing if you're hunting a specific bottle for a collection.
Prices reflect the rarity, ranging from around $130 for accessible bottles up to four figures for the true unicorns, so this isn't a place to browse for a casual Tuesday-night bourbon. It's built for serious collectors and people buying a standout corporate or milestone gift rather than someone just restocking their bar cart. The caveat: given how the allocated bourbon market works, availability shifts constantly and today's listing may be gone by the time you decide, so don't expect the same bottle to still be there next week.
What they sell
- Allocated and rare bourbons (Pappy Van Winkle, Double Eagle Very Rare)
- Everyday bestselling bourbons and whiskeys
- Curated gift bundles and collections
- Barrel-pick and personalized sourcing experiences
Frequently asked questions
What is The Bourbon Concierge's return window?
0 days (all sales final; refund only if order canceled before shipping)
Does The Bourbon Concierge offer free returns?
No - fee deducted
How much does The Bourbon Concierge charge for return shipping?
Customer pays return shipping; not refunded on packed orders
Does The Bourbon Concierge charge a restocking fee?
15% if package is recovered before delivery; 25% if customer declines an intact returned order
What items cannot be returned to The Bourbon Concierge?
All items are final sale once shipped/picked up (alcohol, no returns accepted after transit begins)
Also known as
thebourbonconcierge.com, bourbon concierge, the bourbon concierge
Return-policy data is compiled from The Bourbon Concierge’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Bourbon Concierge’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.