The Dress Outlet Return Policy
Every return window, fee, and holiday extension for The Dress Outlet — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You only have 7 days after delivery to even contact them about a return, and international orders are final sale outright - so inspect your dress the moment it arrives if you're outside the US.
Policy at a glance
- Return window
- 14 days (from approval; must contact within 7 days of delivery)
- Return shipping
- Customer responsible for all return shipping costs
- Free returns
- No - customer pays return shipping
- Restocking fee
- 20% restocking fee on Dylan & David collection items; 10% restocking fee when choosing store credit instead of refund; special orders may carry a higher case-by-case fee; exchanges have no restocking fee
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Items marked FINAL SALE or with SALE in the title, international orders (unless the wrong item was sent), items purchased with store credit, second exchanges from the same order
Why The Dress Outlet earned a D+
About The Dress Outlet
Prom and pageant season sends a lot of shoppers looking for a formal dress that doesn't cost a full paycheck, and that's the niche The Dress Outlet fills online. It carries budget-friendly formalwear, evening gowns, and special-occasion dresses, often from house labels like Dylan & David, alongside matching shoes and jewelry.
The return math here takes some attention: you've got a tight one-week window just to start the process, and choosing store credit over a refund knocks off less of a fee than a straight return does. It's a solid pick if you want options without designer prices, as long as you order early enough to deal with any sizing surprises.
What they sell
- Prom and formal evening gowns
- Bridesmaid and pageant dresses
- Matching evening shoes and clutches
- Costume jewelry and hair accessories
- Special-occasion beauty items
Frequently asked questions
What is The Dress Outlet's return window?
14 days (from approval; must contact within 7 days of delivery)
Does The Dress Outlet offer free returns?
No - customer pays return shipping
How much does The Dress Outlet charge for return shipping?
Customer responsible for all return shipping costs
Does The Dress Outlet charge a restocking fee?
20% restocking fee on Dylan & David collection items; 10% restocking fee when choosing store credit instead of refund; special orders may carry a higher case-by-case fee; exchanges have no restocking fee
Does The Dress Outlet extend its return window for the holidays?
None published
What items cannot be returned to The Dress Outlet?
Items marked FINAL SALE or with SALE in the title, international orders (unless the wrong item was sent), items purchased with store credit, second exchanges from the same order
Also known as
thedressoutlet.com, dress outlet
Return-policy data is compiled from The Dress Outlet’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Dress Outlet’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.