The Outset Return Policy
Every return window, fee, and holiday extension for The Outset — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Returns are US-only and don't cover APO/FPO addresses, so military and overseas shoppers should treat every purchase as final before ordering.
Policy at a glance
- Return window
- 30 days (from shipment date)
- Return shipping
- Free returns within 30 days of shipment via the Loop Returns portal
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Sale items, items marked final sale, gift cards
Why The Outset earned a B+
About The Outset
Actress Scarlett Johansson's name is attached to The Outset, a skincare line built around gentle, barrier-friendly formulas rather than aggressive actives. It's sold mostly direct-to-consumer, with a straightforward, no-fee return policy that's more generous than most beauty brands offer.
Free returns within 30 days cover most purchases, but the usual beauty-industry carve-outs apply: sale items and gift cards are final sale. Given the celebrity-adjacent pricing, this tends to attract shoppers who've already read reviews and are buying with some confidence rather than testing it on a whim.
What they sell
- Gentle daily moisturizers and serums
- Barrier-repair skincare treatments
- Antioxidant face oils
- Cleansers formulated for sensitive skin
Frequently asked questions
What is The Outset's return window?
30 days (from shipment date)
Does The Outset offer free returns?
Yes
How much does The Outset charge for return shipping?
Free returns within 30 days of shipment via the Loop Returns portal
Does The Outset charge a restocking fee?
None
Does The Outset extend its return window for the holidays?
None published
What items cannot be returned to The Outset?
Sale items, items marked final sale, gift cards
Also known as
theoutset.com, the outset skincare
Return-policy data is compiled from The Outset’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Outset’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.