The Sill Return Policy
Every return window, fee, and holiday extension for The Sill — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
This is a replacement guarantee, not a refund policy - if your plant declines within 30 days you get a free replacement, but you'll need close-up and full-distance photos of the damage to get it processed quickly.
Policy at a glance
- Return window
- 30 days (30-Day Customer Happiness Guarantee on plant health)
- Return shipping
- Free replacements, no return shipping required
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Home
Can’t be returned: None published beyond the 30-day window; third-party vendor products only replaced if arriving damaged
Why The Sill earned a B+
About The Sill
Keeping a houseplant alive past the first month is the real anxiety The Sill built its guarantee around - it's a direct-to-consumer plant shop known for low-maintenance houseplants shipped straight to your door along with pots and plant care add-ons, plus a handful of physical retail shops. Beginners are the core audience here.
Instead of a standard return, you get a replacement if your plant arrives damaged or starts declining within its first 30 days of acclimating to your home - a nod to how unpredictable plant health can be after shipping. Just keep your photos ready; they want a close-up and a wider shot to process the claim quickly.
What they sell
- Low-maintenance houseplants and succulents
- Ceramic and decorative planters
- Plant care kits and fertilizers
- Plant subscriptions and gift sets
Frequently asked questions
What is The Sill's return window?
30 days (30-Day Customer Happiness Guarantee on plant health)
Does The Sill offer free returns?
Yes
How much does The Sill charge for return shipping?
Free replacements, no return shipping required
Does The Sill charge a restocking fee?
None
Does The Sill extend its return window for the holidays?
None published
What items cannot be returned to The Sill?
None published beyond the 30-day window; third-party vendor products only replaced if arriving damaged
Also known as
thesill.com, the sill
Return-policy data is compiled from The Sill’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Sill’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.