The Stitchery Return Policy
Every return window, fee, and holiday extension for The Stitchery — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The flat $13.95 return fee applies no matter the order size, so it eats a bigger chunk of a small craft kit purchase than a large one - worth combining items into one order if you're unsure about several pieces.
Policy at a glance
- Return window
- 100% Satisfaction Guarantee (no specific day limit published; personalized items excluded)
- Return shipping
- $13.95 FedEx return fee, deducted from the refund or charged to the card for exchanges
- Free returns
- No - $13.95 fee deducted
- Restocking fee
- None published beyond the return shipping fee
- Holiday extension
- None published
- Category
- Crafts
Can’t be returned: Personalized items, unless defective
Why The Stitchery earned a C+
How The Stitchery compares
Top-graded Crafts rivals — tap one for the full side-by-side.
About The Stitchery
Cross-stitch kits, needlepoint, and other counted-thread crafts have kept The Stitchery going as a mail-order and online catalog retailer for decades. It's a niche pick for hobbyists who want kits with patterns and materials bundled together rather than sourcing supplies separately.
The return policy leans on a broad "100% satisfaction guarantee" without spelling out an exact day limit the way most modern retailers do, which makes it worth calling customer service directly if you're unsure whether your kit still qualifies. Personalized items are excluded unless something's actually defective.
What they sell
- Cross-stitch and needlepoint kits
- Counted thread craft patterns
- Embroidery and craft supplies
- Personalized craft gift items
Frequently asked questions
What is The Stitchery's return window?
100% Satisfaction Guarantee (no specific day limit published; personalized items excluded)
Does The Stitchery offer free returns?
No - $13.95 fee deducted
How much does The Stitchery charge for return shipping?
$13.95 FedEx return fee, deducted from the refund or charged to the card for exchanges
Does The Stitchery charge a restocking fee?
None published beyond the return shipping fee
Does The Stitchery extend its return window for the holidays?
None published
What items cannot be returned to The Stitchery?
Personalized items, unless defective
Also known as
stitchery.com, the stitchery
Return-policy data is compiled from The Stitchery’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Stitchery’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.