The Webster Return Policy
Every return window, fee, and holiday extension for The Webster — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The Webster doesn't offer direct exchanges online - if you need a different size, place a new order right away and return the original separately, since waiting on a standard return-then-reorder process risks the style selling out.
Policy at a glance
- Return window
- 28 days (online purchases; unworn with security tag and brand tags intact)
- Return shipping
- Complimentary return shipping within the US via FedEx Ground
- Free returns
- Yes (US, online orders)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Home items, fine jewelry, and watches (final sale); items purchased at 50% off or more, including via promo codes (final sale); beauty products once opened (final sale)
Time-sensitive items: In-store purchases: return/exchange window is 14 days and refunds are issued only as store credit, never to a card or cash
Why The Webster earned a B
About The Webster
Concept-store curation is what sets The Webster apart from a typical luxury retailer - it mixes established designers with emerging labels across ready-to-wear, jewelry, and home goods, presented more like a gallery than a department store. It also operates physical boutiques with their own separate return rules.
The online and in-store policies genuinely diverge, so know which one applies to your purchase: online orders get 28 days and a real refund, while in-store purchases only get 14 days and store credit, never cash back. Steep discounts (50% off or more) are final sale either way, along with jewelry, watches, and home goods.
What they sell
- Designer ready-to-wear and emerging labels
- Fine jewelry and watches
- Designer handbags and accessories
- Luxury home goods and decor
- Curated beauty products
Frequently asked questions
What is The Webster's return window?
28 days (online purchases; unworn with security tag and brand tags intact)
Does The Webster offer free returns?
Yes (US, online orders)
How much does The Webster charge for return shipping?
Complimentary return shipping within the US via FedEx Ground
Does The Webster charge a restocking fee?
None
Does The Webster extend its return window for the holidays?
None published
What items cannot be returned to The Webster?
Home items, fine jewelry, and watches (final sale); items purchased at 50% off or more, including via promo codes (final sale); beauty products once opened (final sale)
Also known as
thewebster.com, the webster
Return-policy data is compiled from The Webster’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Webster’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.