TheHues Return Policy
Every return window, fee, and holiday extension for TheHues — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
These curtains and shades are made to order, so your only real cancellation window is the first 12 hours after purchase - after that you're committed unless something actually arrives defective.
Policy at a glance
- Return window
- 7 days (defects/quality issues only)
- Return shipping
- Not applicable for change-of-mind orders since none are accepted; defect claims are handled case by case through [email protected] within 7 days of delivery
- Free returns
- No - returns limited to defects only
- Restocking fee
- 10%-30% alteration/cancellation fee if you cancel or modify an order after the 12-hour window but before it ships, depending on how far production has progressed; special customization requests add a further 10% service fee
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Change of mind or incorrect customer-placed orders once past the 12-hour modification window, size variations within the industry-standard ±1-2 inch tolerance, slight color variation from dye lots or lighting, used or un-resellable items, clearance/final sale items, products with panel seaming
Why TheHues earned a D
How TheHues compares
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About TheHues
Made-to-order window treatments mean TheHues doesn't run a normal returns desk - every curtain and shade is cut and sewn specifically for your order, and the company is upfront that change-of-mind returns simply aren't part of the deal. You get a 12-hour window to cancel or tweak an order before it enters production; after that, an alteration fee kicks in and climbs the further along the piece is. It's a tradeoff a lot of custom-home-goods shops make, and it's worth going in with your measurements triple-checked.
What you're actually getting is curtains, shades, and blinds sized to your windows rather than off-the-rack panels, which is the appeal for anyone tired of hemming standard lengths. If something shows up genuinely defective, you do have a real path to a fix - just move fast, since you only get 7 days to flag it.
What they sell
- Made-to-measure curtains and drapes
- Custom roman shades and roller shades
- Blackout and light-filtering window treatments
- Hardware and accessories for custom window installs
Frequently asked questions
What is TheHues's return window?
7 days (defects/quality issues only)
Does TheHues offer free returns?
No - returns limited to defects only
How much does TheHues charge for return shipping?
Not applicable for change-of-mind orders since none are accepted; defect claims are handled case by case through [email protected] within 7 days of delivery
Does TheHues charge a restocking fee?
10%-30% alteration/cancellation fee if you cancel or modify an order after the 12-hour window but before it ships, depending on how far production has progressed; special customization requests add a further 10% service fee
Does TheHues extend its return window for the holidays?
None published
What items cannot be returned to TheHues?
Change of mind or incorrect customer-placed orders once past the 12-hour modification window, size variations within the industry-standard ±1-2 inch tolerance, slight color variation from dye lots or lighting, used or un-resellable items, clearance/final sale items, products with panel seaming
Also known as
thehues.com, thehues
Return-policy data is compiled from TheHues’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on TheHues’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.