ThredUp Return Policy
Every return window, fee, and holiday extension for ThredUp — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Choose the store-credit refund option instead of cash — it can be issued the moment your package is scanned in transit, while original-payment refunds wait until the item physically reaches ThredUp's warehouse plus 3-5 extra business days.
Policy at a glance
- Return window
- 14 days (postmarked from delivery, same condition as received)
- Return shipping
- Free prepaid label for the 48 contiguous states if refunding to store credit or paying for the label yourself for cash back; a $3.99 restocking fee is deducted from every return regardless of method
- Free returns
- Yes (prepaid label available, but fee deducted from refund)
- Restocking fee
- $3.99 flat fee on every return
- Holiday extension
- None published
- Category
- Marketplace
Can’t be returned: Final sale items, original shipping charges (non-refundable), promotions/discounts (not reimbursed)
Why ThredUp earned a C
About ThredUp
Digging through ThredUp's inventory feels like raiding a friend's closet who happens to have impeccable taste and roughly a million items on hand. It's one of the biggest names in online secondhand fashion, working directly with brands and everyday sellers to grade, photograph, and list gently used clothing, shoes, and accessories. You'll find everything from Old Navy basics to designer handbags, all inspected and condition-rated before they ever hit the site.
Here's the honest caveat: because everything's used, sizing and condition can be a bit of a gamble even with their grading system, and a $3.99 restocking fee applies no matter which item you send back. If you don't mind the occasional miss, the payoff is scoring pieces well below retail.
What they sell
- Women's, men's, and kids' secondhand clothing from mainstream and designer brands
- Handbags, shoes, and accessories inspected and condition-graded before resale
- Resale-as-a-Service partnerships with brands like Madewell and Reformation
- Clean Out Kits for selling your own clothes for cash or credit
Frequently asked questions
What is ThredUp's return window?
14 days (postmarked from delivery, same condition as received)
Does ThredUp offer free returns?
Yes (prepaid label available, but fee deducted from refund)
How much does ThredUp charge for return shipping?
Free prepaid label for the 48 contiguous states if refunding to store credit or paying for the label yourself for cash back; a $3.99 restocking fee is deducted from every return regardless of method
Does ThredUp charge a restocking fee?
$3.99 flat fee on every return
Does ThredUp extend its return window for the holidays?
None published
What items cannot be returned to ThredUp?
Final sale items, original shipping charges (non-refundable), promotions/discounts (not reimbursed)
Also known as
thredup, thred up, thredup.com, help.thredup.com
Return-policy data is compiled from ThredUp’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ThredUp’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.