Tillys Return Policy
Every return window, fee, and holiday extension for Tillys — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Skip the $6.95 mail-return fee entirely by walking items into a physical Tillys store with your shipping confirmation email - even for online orders.
Policy at a glance
- Return window
- 30 days from order/purchase date
- Return shipping
- A $6.95 fee applies when you create a return mail label; take items and your shipping confirmation email to a Tillys store instead for a free return
- Free returns
- In-store only
- Restocking fee
- None beyond the $6.95 mail return label fee
- Holiday extension
- Holiday purchases made October through December are accepted for 30 days or through January 15 of the following year, whichever is later
- Holiday deadline
- Jan 15, 2027
- Category
- Fashion
Can’t be returned: Jewelry, undies, cosmetics, candy, clearance/red-tag promotions, and donations are final sale; sunglasses and watches must go through the manufacturer for warranty claims
Time-sensitive items: bikes, surfboards, paddleboards, snowboards, snowboard boots and bindings cannot be returned in store and must go back by mail
Holiday purchase window: Oct 1, 2026 → Dec 31, 2026
Why Tillys earned a B+
About Tillys
Skate and surf culture runs through Tillys' whole store layout - board shorts, skate shoes, and streetwear brands you won't necessarily find at a mall anchor store. It's grown into more of a broad teen and young-adult fashion destination over the years, but the action-sports roots still show in what gets prime shelf space. TikTok and Amazon purchases follow different return rules than direct site orders, so keep track of where you actually bought something before assuming standard terms apply.
The $6.95 mail-return fee is avoidable if you live near a physical location - just bring the item and your email confirmation in. Teens and young adults into skate, surf, or streetwear brands are the obvious shopper here.
What they sell
- Skate shoes and streetwear brands
- Board shorts and swimwear
- Surfboards, skateboards, and snowboards
- Graphic tees and denim
Frequently asked questions
What is Tillys's return window?
30 days from order/purchase date
Does Tillys offer free returns?
In-store only
How much does Tillys charge for return shipping?
A $6.95 fee applies when you create a return mail label; take items and your shipping confirmation email to a Tillys store instead for a free return
Does Tillys charge a restocking fee?
None beyond the $6.95 mail return label fee
Does Tillys extend its return window for the holidays?
Holiday purchases made October through December are accepted for 30 days or through January 15 of the following year, whichever is later
What items cannot be returned to Tillys?
Jewelry, undies, cosmetics, candy, clearance/red-tag promotions, and donations are final sale; sunglasses and watches must go through the manufacturer for warranty claims
Also known as
tillys.com, tillys
Return-policy data is compiled from Tillys’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tillys’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.