Total Wireless Return Policy
Every return window, fee, and holiday extension for Total Wireless — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you bought your phone from a retailer or dealer instead of directly from Total Wireless online or by phone, this policy doesn't cover you at all — you're bound by that store's own return rules.
Policy at a glance
- Return window
- 30 days (online device purchases)
- Return shipping
- No restocking, handling, or shipping fees are charged on the device return itself, though online buyers are responsible for the cost of shipping the device back to Total Wireless.
- Free returns
- Yes
- Restocking fee
- None
- Category
- Telecom
Can’t be returned: Activation kits and plans purchased are non-refundable; devices bought from a third-party retailer or wireless dealer follow that retailer's own return policy instead
Time-sensitive items: Home Internet routers returned in-store: 14 days
Why Total Wireless earned a B+
About Total Wireless
Prepaid, no-contract cell service running on Verizon's network is the pitch — you get the coverage of a major carrier without a two-year commitment or a credit check. Plans are simple by design: pick a data tier, pay month to month, cancel whenever you want.
Budget-conscious shoppers who don't want to be locked into a contract, or who've been burned by early-termination fees before, make up the core audience. One thing worth knowing: the return rules genuinely depend on where you bought the phone — buy it directly from Total Wireless online and you get a real 30-day window, but buy it from a random retail dealer and you're stuck with whatever that store allows instead.
What they sell
- Prepaid unlimited and tiered data phone plans on Verizon's network
- Unlocked and carrier-branded smartphones
- Home internet plans and routers
- SIM cards and activation kits
- Accessories like cases and chargers for compatible phones
Frequently asked questions
What is Total Wireless's return window?
30 days (online device purchases)
Does Total Wireless offer free returns?
Yes
How much does Total Wireless charge for return shipping?
No restocking, handling, or shipping fees are charged on the device return itself, though online buyers are responsible for the cost of shipping the device back to Total Wireless.
Does Total Wireless charge a restocking fee?
None
What items cannot be returned to Total Wireless?
Activation kits and plans purchased are non-refundable; devices bought from a third-party retailer or wireless dealer follow that retailer's own return policy instead
Also known as
totalwireless.com, total by verizon
Return-policy data is compiled from Total Wireless’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Total Wireless’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.