Tru Niagen Return Policy
Every return window, fee, and holiday extension for Tru Niagen — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Unlike some supplement brands' empty-bottle guarantees, Tru Niagen requires the factory seal to be intact for a refund — crack the bottle open and you've forfeited it, so grab a sample size first if you're unsure.
Policy at a glance
- Return window
- 30 days (unopened, factory-sealed)
- Return shipping
- Free - prepaid return shipping label emailed upon starting a return
- Free returns
- Yes (prepaid label via Loop Returns Portal)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Niagen Nanocloud (excluded for hygiene reasons); opened, used, or tampered product
Why Tru Niagen earned a B+
About Tru Niagen
Backed by ChromaDex's NAD+ research, Tru Niagen sells nicotinamide riboside supplements pitched as a way to support cellular energy as you age — the kind of ingredient story that's made it a fixture in longevity and biohacking circles. It's sold direct-to-consumer as well as through practitioners under a separate pro line.
Unlike the empty-bottle guarantees you'll see from some supplement brands, Tru Niagen wants the product back factory-sealed and unopened within 30 days of purchase — crack the seal and you've given up your refund. One product, the Niagen Nanocloud, is excluded from returns entirely for hygiene reasons, so double-check what you're ordering before you commit.
What they sell
- Tru Niagen capsules (NAD+/nicotinamide riboside supplement)
- Pro-strength and multivitamin formulations
- Niagen Nanocloud nasal spray
- Practitioner-line products via pro.truniagen.com
Frequently asked questions
What is Tru Niagen's return window?
30 days (unopened, factory-sealed)
Does Tru Niagen offer free returns?
Yes (prepaid label via Loop Returns Portal)
How much does Tru Niagen charge for return shipping?
Free - prepaid return shipping label emailed upon starting a return
Does Tru Niagen charge a restocking fee?
None
Does Tru Niagen extend its return window for the holidays?
None published
What items cannot be returned to Tru Niagen?
Niagen Nanocloud (excluded for hygiene reasons); opened, used, or tampered product
Also known as
tru niagen, truniagen, truniagen.com, niagen bioscience
Return-policy data is compiled from Tru Niagen’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tru Niagen’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.