Truvaga Return Policy
Every return window, fee, and holiday extension for Truvaga — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The money-back guarantee only covers your first device order, not the gel or spray add-ons, and once your return is approved you have just 21 days to physically ship it back or lose the refund.
Policy at a glance
- Return window
- 30 days (first-time customers, device only)
- Return shipping
- Customer is responsible for return shipping costs; tracking is recommended.
- Free returns
- No - customer pays return shipping
- Restocking fee
- None
- Holiday extension
- None published
- Category
- General
Can’t be returned: Gel and Spray purchases are not eligible for a refund; only the Truvaga 350 and Truvaga Plus devices qualify, and only for first-time customers
Why Truvaga earned a C+
About Truvaga
A handheld device that stimulates the vagus nerve through your neck is Truvaga's core product, marketed as a drug-free way to calm the nervous system in a couple of minutes of use. It's part of a growing wave of at-home neurostimulation gadgets aimed at stress and sleep rather than prescription treatment.
Anyone curious about non-drug approaches to anxiety or stress management, but hesitant to commit without trying it, is the obvious target for the 30-day guarantee. The catch: that guarantee is strictly a first-purchase perk, so if you already returned one device and buy again later, you won't get the same safety net twice.
What they sell
- Truvaga 350 and Truvaga Plus vagus nerve stimulation devices
- Vagus nerve stimulation gel
- Calming spray products
- Device accessories and charging cables
Frequently asked questions
What is Truvaga's return window?
30 days (first-time customers, device only)
Does Truvaga offer free returns?
No - customer pays return shipping
How much does Truvaga charge for return shipping?
Customer is responsible for return shipping costs; tracking is recommended.
Does Truvaga charge a restocking fee?
None
Does Truvaga extend its return window for the holidays?
None published
What items cannot be returned to Truvaga?
Gel and Spray purchases are not eligible for a refund; only the Truvaga 350 and Truvaga Plus devices qualify, and only for first-time customers
Also known as
truvaga.com
Return-policy data is compiled from Truvaga’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Truvaga’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.