Tuft & Needle Return Policy
Every return window, fee, and holiday extension for Tuft & Needle — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 100-night trial shrinks to 30 nights if you bought the Foam Pillow or ordered through Amazon Canada, so check the product page before assuming the full trial applies; and because only one return or exchange is allowed per household per 12 months, make sure you're confident before ordering.
Policy at a glance
- Return window
- 100 nights (sleep trial, one return/exchange per household per 12 months)
- Return shipping
- Company-arranged at no cost: free donation shipping label or pickup for opened mattresses/furniture, and FedEx Call Tag pickup (they collect from your door) for unopened items.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Amazon-purchased items (must be returned through Amazon), items from other authorized resellers like Crate & Barrel (contact partnerships team instead)
Time-sensitive items: Foam Pillow and Amazon Canada orders: 30-night trial instead of the standard 100 nights
Why Tuft & Needle earned a A-
About Tuft & Needle
Tuft & Needle helped kick off the bed-in-a-box wave back in 2012, shipping a compressed foam mattress straight to your door instead of making you haggle at a showroom. It's now part of Serta Simmons Bedding's portfolio, but the direct-to-consumer trial model that made it popular stuck around.
You get a 100-night sleep trial to decide if the mattress works, and if it doesn't, the company arranges a free pickup or donation through a partner service rather than making you box it back up yourself. One catch worth knowing: the return/exchange allowance is capped at once per household every 12 months, so this isn't a policy you can lean on repeatedly. Mattresses bought through Amazon or resellers like Crate & Barrel route back through those sellers, not directly through Tuft & Needle.
What they sell
- Original and Mint foam mattresses
- Adjustable bases and bed frames
- Pillows, including a specialty foam pillow
- Sheets and bedding sets
- Furniture pieces sold through the T&N home line
Frequently asked questions
What is Tuft & Needle's return window?
100 nights (sleep trial, one return/exchange per household per 12 months)
Does Tuft & Needle offer free returns?
Yes
How much does Tuft & Needle charge for return shipping?
Company-arranged at no cost: free donation shipping label or pickup for opened mattresses/furniture, and FedEx Call Tag pickup (they collect from your door) for unopened items.
Does Tuft & Needle charge a restocking fee?
None published
Does Tuft & Needle extend its return window for the holidays?
None published
What items cannot be returned to Tuft & Needle?
Amazon-purchased items (must be returned through Amazon), items from other authorized resellers like Crate & Barrel (contact partnerships team instead)
Also known as
tuftandneedle.com, tuft & needle, tuft and needle, t&n
Return-policy data is compiled from Tuft & Needle’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tuft & Needle’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.