Tuft + Paw Return Policy
Every return window, fee, and holiday extension for Tuft + Paw — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Furniture has to be unused and in its original packaging to qualify for a refund, so unbox carefully if you're unsure you'll keep it; the litter and food guarantee only covers your very first order ever, so treat it as a one-time trial rather than an ongoing return option.
Policy at a glance
- Return window
- 30 days (furniture: unused, original packaging; litter/food: first order only)
- Return shipping
- Customer pays: "Return shipping costs are not included."
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pets
Can’t be returned: Used or opened furniture, litter/food after the first order, packages with an incorrect address (treated as lost)
Time-sensitive items: Really Great Cat Litter and Really Great Cat Food: one-time money-back guarantee on the first order only, no returns accepted after that
Why Tuft + Paw earned a C+
How Tuft + Paw compares
Top-graded Pets rivals — tap one for the full side-by-side.
About Tuft + Paw
Tuft + Paw makes the case that cat furniture doesn't have to look like it came from the big-box pet aisle — think sculptural scratching posts and modern cat trees meant to sit in a living room, not hide in a closet. The company built its name on design-forward gear for cats, then expanded into consumables like cat litter and food under names such as Really Great Cat Litter.
You get a fairly generous 30-day return window on furniture, as long as it's unused and still in its original packaging — once it's been on the floor for your cat to test out, it's yours to keep. The litter and food subscriptions only carry a money-back guarantee on your very first order, with no returns accepted after that, so treat that first bag as your only real trial run.
What they sell
- Modern cat trees and scratching posts
- Cat beds and enclosed hideaways
- Really Great Cat Litter subscriptions
- Really Great Cat Food subscriptions
- Cat toys and accessories
Frequently asked questions
What is Tuft + Paw's return window?
30 days (furniture: unused, original packaging; litter/food: first order only)
Does Tuft + Paw offer free returns?
No - fee deducted
How much does Tuft + Paw charge for return shipping?
Customer pays: "Return shipping costs are not included."
Does Tuft + Paw charge a restocking fee?
None published
Does Tuft + Paw extend its return window for the holidays?
None published
What items cannot be returned to Tuft + Paw?
Used or opened furniture, litter/food after the first order, packages with an incorrect address (treated as lost)
Also known as
tuftandpaw.com, tuft & paw, tuft+paw, tuft and paw
Return-policy data is compiled from Tuft + Paw’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tuft + Paw’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.