Tumi Return Policy
Every return window, fee, and holiday extension for Tumi — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Skip trying to return online purchases made with PayPal through the usual flow — those have to be mailed back to a Georgia warehouse specifically; and don't add monogramming to a bag unless you're certain, since personalization voids the return option entirely.
Policy at a glance
- Return window
- 30 days (unused, original box, tags/accessories attached)
- Return shipping
- Prepaid UPS label included with online orders; original outbound shipping cost is non-refundable.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Gift cards, personalized products (monogrammed, embroidered, TUMI Accents), PayPal purchases (must be mailed to a Georgia warehouse instead of standard return flow)
Time-sensitive items: Personalized/monogrammed items: 0 days, no returns accepted at all
Why Tumi earned a B+
How Tumi compares
Top-graded Luxury rivals — tap one for the full side-by-side.
About Tumi
Tumi built its reputation on hard-wearing business luggage — the kind frequent flyers buy once and use for a decade — since launching in 1975. It's now part of Samsonite's portfolio but keeps its own boutiques and a premium price point that puts it closer to a luxury accessory than a discount suitcase brand.
You get 30 days from delivery to return something, but it has to come back unused, in its original box, with every tag and accessory intact — Tumi checks closely given how much the products cost. Prepaid UPS labels come with online orders, though the original shipping charge itself isn't refunded. Monogrammed bags and other personalized pieces can't be returned at all, so think twice before adding an embroidered initial to a bag you're not fully sure about.
What they sell
- Alpha and Arrivé wheeled luggage lines
- Business backpacks and laptop bags
- TUMI Accents leather personalization charms
- Travel wallets and passport cases
- Garment bags and packing organizers
Frequently asked questions
What is Tumi's return window?
30 days (unused, original box, tags/accessories attached)
Does Tumi offer free returns?
Yes
How much does Tumi charge for return shipping?
Prepaid UPS label included with online orders; original outbound shipping cost is non-refundable.
Does Tumi charge a restocking fee?
None published
Does Tumi extend its return window for the holidays?
None published
What items cannot be returned to Tumi?
Gift cards, personalized products (monogrammed, embroidered, TUMI Accents), PayPal purchases (must be mailed to a Georgia warehouse instead of standard return flow)
Also known as
tumi.com, tumi
Return-policy data is compiled from Tumi’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Tumi’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.