TurboTax Return Policy
Every return window, fee, and holiday extension for TurboTax — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You can build out your entire return in TurboTax Online for free and see your estimated refund before paying a cent — the charge only triggers the moment you click print or e-file, so it costs nothing to compare against a competitor first.
Policy at a glance
- Return window
- 60 days (Desktop software, with license code & dated receipt; Online is free until you print or file)
- Return shipping
- N/A - digital software, nothing to ship back
- Free returns
- N/A - digital product, no shipping involved
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Desktop add-on products and services (e.g., Audit Defense, PLUS benefits) purchased separately are non-refundable; once you print or e-file with TurboTax Online, that action itself constitutes acceptance and payment is due
Why TurboTax earned a B
About TurboTax
Millions of people sit down each spring with TurboTax walking them through W-2s, 1099s, and deduction questions one screen at a time. Intuit built the product decades ago and has kept stacking on layers since — live help from a CPA, audit support, a free tier for simple returns — while rivals like H&R Block and Cash App Taxes chip away at the edges. You pay based on how complicated your return is rather than a flat fee, so a freelancer juggling multiple income streams lands in a pricier tier than someone with a single W-2.
Because it's software, not a physical product, there's nothing to box up and mail back if you're unhappy. Intuit's guarantee instead centers on accuracy and getting your maximum refund, plus a window to ask for your money back if the desktop version didn't work out. One catch worth knowing: printing or e-filing through TurboTax Online counts as accepting the product, so browsing for free stops being free the moment you submit.
What they sell
- TurboTax Online tiers: Free Edition, Deluxe, Premium, and Live Full Service with a human preparer
- TurboTax Desktop CD/download software for Windows and Mac
- Add-on services like Audit Defense, MAX benefits, and PLUS support
- State tax return filing modules sold alongside federal filing
- TurboTax Self-Employed and small-business filing tools
Frequently asked questions
What is TurboTax's return window?
60 days (Desktop software, with license code & dated receipt; Online is free until you print or file)
Does TurboTax offer free returns?
N/A - digital product, no shipping involved
How much does TurboTax charge for return shipping?
N/A - digital software, nothing to ship back
Does TurboTax charge a restocking fee?
None
Does TurboTax extend its return window for the holidays?
None published
What items cannot be returned to TurboTax?
Desktop add-on products and services (e.g., Audit Defense, PLUS benefits) purchased separately are non-refundable; once you print or e-file with TurboTax Online, that action itself constitutes acceptance and payment is due
Also known as
turbotax, turbotax.intuit.com, intuit turbotax, turbotax.com
Return-policy data is compiled from TurboTax’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on TurboTax’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.