TUSHY Return Policy
Every return window, fee, and holiday extension for TUSHY — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Refunds come back as store credit only, never cash, and that credit is voided the moment you break the security seal — email support about fit or plumbing compatibility before opening the box, not after, since an opened unit can't go back.
Policy at a glance
- Return window
- 30 days (unopened, security seal intact)
- Return shipping
- Customer is responsible for return shipping; a processing fee equivalent to estimated shipping cost is deducted from the store credit issued
- Free returns
- No - fee deducted
- Restocking fee
- A return processing fee equivalent to estimated shipping costs is deducted from the credit for both returns and exchanges
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Sale items, discounted bundles or 2-packs, T-shirts and merch, spare parts, Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, Coconut Husk Scrubbing Pads; orders shipped outside the contiguous US and Canada
Why TUSHY earned a C-
About TUSHY
TUSHY built its name on turning a plain toilet into a bidet setup without calling a plumber — the attachment clips onto your existing seat and runs off the water line already feeding your toilet. Miki Agrawal launched the brand with blunt, bathroom-humor marketing that got people talking about a topic most companies tiptoe around, and the lineup has since grown to include electric and smart bidet models plus bathroom sprays and toilet paper alternatives. You'll find it sold direct online and through retailers like Target.
Returns run through store credit rather than cash back, and that credit stays usable for five years, which softens the blow if a purchase doesn't work out. The real gotcha: once you crack the security seal and try the unit, it's yours — TUSHY wants questions about fit or plumbing compatibility answered before you open the box, not after. Sale items, bundles, and consumables like the fiber gummies or scent packs aren't eligible for return at all.
What they sell
- Classic non-electric bidet attachments (Spa 3.0, Classic 3.0)
- Electric and smart bidet seats with heated water and remote controls
- Standalone smart toilets
- Bathroom sprays and Reboot Fiber Gummies
- Bamboo toilet paper and coconut husk scrubbing pads
Frequently asked questions
What is TUSHY's return window?
30 days (unopened, security seal intact)
Does TUSHY offer free returns?
No - fee deducted
How much does TUSHY charge for return shipping?
Customer is responsible for return shipping; a processing fee equivalent to estimated shipping cost is deducted from the store credit issued
Does TUSHY charge a restocking fee?
A return processing fee equivalent to estimated shipping costs is deducted from the credit for both returns and exchanges
Does TUSHY extend its return window for the holidays?
None published
What items cannot be returned to TUSHY?
Sale items, discounted bundles or 2-packs, T-shirts and merch, spare parts, Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, Coconut Husk Scrubbing Pads; orders shipped outside the contiguous US and Canada
Also known as
tushy, hellotushy.com, hello tushy
Return-policy data is compiled from TUSHY’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on TUSHY’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.