Umbra Return Policy
Every return window, fee, and holiday extension for Umbra — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If a promotional free gift came with your order, send it back too - Umbra deducts its value from your refund if you keep it while returning the paid item.
Policy at a glance
- Return window
- 45 days (unused, original condition, excludes final sale)
- Return shipping
- Free - Umbra emails a prepaid return shipping label; the company covers return shipping for eligible items
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Final sale items, shipping and oversize surcharges (non-refundable), items returned after 60 days from delivery
Time-sensitive items: Returns submitted after 60 days from delivery receipt are refused, a harder cutoff than the 45-day headline window
Why Umbra earned a B+
About Umbra
Founded in Toronto in 1990, Umbra turns everyday objects - wall clocks, wine racks, jewelry organizers - into pieces people actually want left out on display. The company built its name on affordable industrial design, commissioning independent designers to put award-winning shapes into mass-market price points rather than boutique ones. You'll find Umbra pieces in big-box stores and design museum gift shops alike, which is the whole point of the brand: good design shouldn't require a design budget.
Shop directly and you get the full catalog, including collaborations you won't spot at retail. One catch worth knowing: certain seasonal or clearance items are marked final sale, so check the product page before buying if returns matter to you. Renters, gift-givers, and anyone furnishing a first apartment tend to gravitate here for practical decor that doesn't scream starter home.
What they sell
- Wall mirrors and decor like the Ribbon Mirror collection
- Storage pieces such as the Bellwood jewelry box and vanity organizers
- Kitchen tools including the Cobra corkscrew and salt/pepper sets
- Planters and wall-mounted greenery displays like the Trigg line
- Bath accessories such as Anigram animal-shaped bath mats
Frequently asked questions
What is Umbra's return window?
45 days (unused, original condition, excludes final sale)
Does Umbra offer free returns?
Yes
How much does Umbra charge for return shipping?
Free - Umbra emails a prepaid return shipping label; the company covers return shipping for eligible items
Does Umbra charge a restocking fee?
None published
Does Umbra extend its return window for the holidays?
None published
What items cannot be returned to Umbra?
Final sale items, shipping and oversize surcharges (non-refundable), items returned after 60 days from delivery
Also known as
umbra, umbra.com, umbra ltd, umbra design
Return-policy data is compiled from Umbra’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Umbra’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.