Unagi Return Policy
Every return window, fee, and holiday extension for Unagi — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Hold onto the original scooter box - it's required for a return, and Unagi charges you for a replacement box if you tossed yours, which cuts into any refund.
Policy at a glance
- Return window
- 30 days (any reason, even if ridden; original box required)
- Return shipping
- Customer pays return shipping; Unagi can provide a shipping label on request but the cost may come out of the refund; a replacement shipping box costs extra if the original is lost
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Auto
Can’t be returned: Custom scooters, Kickstarter reward scooters
Why Unagi earned a C+
About Unagi
Unagi built its reputation on the Model One, a magnesium-alloy electric scooter thin enough to lean against a wall like an umbrella instead of cluttering a hallway. The San Francisco company markets itself to commuters who want something closer to a well-designed gadget than a bulky vehicle, and it leans on subscription and financing plans to soften the upfront price.
Buy direct and you're choosing among a handful of core models rather than dozens of variants - Unagi keeps its lineup narrow on purpose. One thing worth knowing: scooters bought through crowdfunding campaigns or built to custom spec aren't eligible for returns at all, so check which category your order falls into before you commit. Riders who want a scooter that looks intentional rather than sporty are the target customer here.
What they sell
- Model One and Model One E500 folding electric scooters
- Model Eleven and other commuter scooter models
- Scooter subscription and leasing plans
- Replacement parts like tires, batteries, and folding mechanisms
- Riding accessories such as helmets and locks
Frequently asked questions
What is Unagi's return window?
30 days (any reason, even if ridden; original box required)
Does Unagi offer free returns?
No - fee deducted
How much does Unagi charge for return shipping?
Customer pays return shipping; Unagi can provide a shipping label on request but the cost may come out of the refund; a replacement shipping box costs extra if the original is lost
Does Unagi charge a restocking fee?
None published
Does Unagi extend its return window for the holidays?
None published
What items cannot be returned to Unagi?
Custom scooters, Kickstarter reward scooters
Also known as
unagi, unagi scooters, unagiscooters.com, unagi model one
Return-policy data is compiled from Unagi’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Unagi’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.