Upway Return Policy
Every return window, fee, and holiday extension for Upway — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The $200 restocking fee applies to every bike return under the Test Ride Policy, even if the bike is in perfect condition — it's not a misuse penalty, it's built into every return, so factor that into your math before ordering a bike you're not fully sure about.
Policy at a glance
- Return window
- 14 days (Test Ride Policy; $200 restocking fee on bikes, $30 on accessories)
- Return shipping
- Upway provides a prepaid shipping label and arranges pickup for standard 14-day returns; you must reuse the original packaging or additional charges may apply. If the return is due to shipping damage or Upway's own error, they also reimburse your return shipping costs.
- Free returns
- Yes
- Restocking fee
- $200 flat fee on bike returns under the 14-day Test Ride Policy (or, if returned outside policy/in poor condition, the higher of 15% of the original price or the value of missing parts); $30 restocking fee on accessory returns; a $75 processing fee applies instead if you cancel more than 1 hour after purchase but before 8am EST the next business day/before shipment.
- Holiday extension
- None published
- Category
- Sports
Can’t be returned: Clearance Sale items (final sale, no returns/exchanges/cancellations), all battery products including spare batteries (final sale)
Time-sensitive items: Cancellations must happen within 1 hour of purchase to avoid any fee; after that window but before shipment, a $75 cancellation fee applies instead of the standard $200 restocking fee
Why Upway earned a C
About Upway
Upway deals exclusively in e-bikes that have already had a life — trade-ins, floor models, and lightly used bikes from brands like Specialized, Trek, Aventon, and Cannondale — each one inspected and refurbished through a 50-point process before resale at up to 60% off original retail. It's essentially the certified pre-owned car lot model applied to electric bicycles.
You'll find buyers who want a premium e-bike without paying premium prices, and the company backs every sale with a one-year warranty plus a 14-day test-ride window. That test ride isn't free, though: return a bike within the window and you'll still be charged a flat $200 restocking fee on top of losing the original shipping cost, so treat the trial period as a real commitment rather than a no-risk sample.
What they sell
- Certified pre-owned electric bikes from brands like Specialized, Trek, and Cannondale
- City/hybrid, mountain, road, cargo, and folding e-bike categories
- E-bike buyback/trade-in ("sell your e-bike") service
- Replacement parts and accessories for e-bikes
Frequently asked questions
What is Upway's return window?
14 days (Test Ride Policy; $200 restocking fee on bikes, $30 on accessories)
Does Upway offer free returns?
Yes
How much does Upway charge for return shipping?
Upway provides a prepaid shipping label and arranges pickup for standard 14-day returns; you must reuse the original packaging or additional charges may apply. If the return is due to shipping damage or Upway's own error, they also reimburse your return shipping costs.
Does Upway charge a restocking fee?
$200 flat fee on bike returns under the 14-day Test Ride Policy (or, if returned outside policy/in poor condition, the higher of 15% of the original price or the value of missing parts); $30 restocking fee on accessory returns; a $75 processing fee applies instead if you cancel more than 1 hour after purchase but before 8am EST the next business day/before shipment.
Does Upway extend its return window for the holidays?
None published
What items cannot be returned to Upway?
Clearance Sale items (final sale, no returns/exchanges/cancellations), all battery products including spare batteries (final sale)
Also known as
upway, upway.co
Return-policy data is compiled from Upway’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Upway’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.