Urban Outfitters Return Policy

30 days for full refund, after that store credit

No

$5 return shipping fee

None

Not specifically extended

Gift cards, final sale items, face masks, intimates (sanitary seal must be intact)

You have 30 days from purchase to return an item to Urban Outfitters and get your money back to the original payment method. Miss that window and you're not completely out of luck — returns made between 31 and 60 days still qualify, but you'll only receive store credit instead of a refund. After 60 days, returns are generally not accepted. The clock starts at purchase date, so don't sit on a return you're unsure about. Gift cards, final sale items, face masks, and intimates with a broken sanitary seal cannot be returned at all, regardless of timing.

Urban Outfitters does not publicly publish a clear no-receipt return policy, so this varies by situation. In practice, if you made the purchase through your online account or used a credit card, store associates can often look up the transaction. Without any proof of purchase, the outcome depends on the individual store and manager discretion. Your safest bet is to bring the original packaging, tags attached, and the card you paid with. Call your local store ahead of time to ask — it saves a wasted trip.

No, Urban Outfitters does not charge a restocking fee on returns. You won't lose a percentage of your refund just for sending something back. The only return-related cost to be aware of is the $5 return shipping fee if you're mailing an item back — that gets deducted from your refund. If you return in-store, you avoid that fee entirely. So if there's a store near you, walking it in is the smarter financial move, especially on lower-priced items where $5 starts to matter.

Urban Outfitters doesn't publish a blanket policy specifically about opened or used items, but there are clear exceptions. Intimates can only be returned if the sanitary seal is completely intact — once that's broken, it's final. Face masks are non-returnable regardless. For most other opened clothing or accessories, returns are generally accepted within the 30-day window as long as items are in their original condition with tags. Furniture may operate under different rules entirely. If something looks worn or washed, expect pushback at the counter. When in doubt, keep packaging and tags until you're sure you're keeping it.

Urban Outfitters does not have a specifically extended holiday return policy published. Unlike many retailers that stretch their return window for items bought in November and December, Urban Outfitters sticks to its standard 30-day window for a full refund and up to 60 days for store credit. If you're buying holiday gifts in early December, that 30-day clock could expire before the recipient even has a chance to try things on. To protect the gift-giver and recipient, consider buying closer to the holiday or asking about gift receipts at checkout.

Yes, you can return Urban Outfitters online orders at a physical store location, and doing so is the better option if you want to avoid fees. Mailing a return back costs $5, which gets deducted from your refund. Returning in-store skips that charge entirely and gets your refund processed faster. Bring your packing slip or order confirmation email as proof of purchase. The same time rules apply regardless of how you return — 30 days for a full refund to your original payment method, 31–60 days for store credit only.

Urban Outfitters does not publicly advertise a dedicated military discount program. A specific military or veteran discount policy is not published through their standard retail channels. Some shoppers have reported success using third-party discount verification platforms like ID.me or asking at the register, but there's no confirmed standing discount we can point to with confidence. Your best move is to contact Urban Outfitters customer service directly or ask in-store before making a large purchase. Policies like this can also change seasonally, so it's worth a quick check.

Urban Outfitters does not have a publicly published price-match policy. They do not appear to match prices from competitor retailers if you find the same item cheaper elsewhere. There's also no confirmed policy for adjusting the price if an item goes on sale after you buy it. If price is a concern, your best strategy is to wait for Urban Outfitters' own sales events or check whether a discount code applies at checkout. Buying during a promotion is more reliable than expecting a post-purchase price adjustment.

Returning a gift to Urban Outfitters without a gift receipt is tricky because the policy for this situation isn't clearly spelled out publicly. If the gift-giver used their account online, they may be able to look up the order. Without any transaction record, store credit is the most likely outcome if the return is accepted at all — but nothing is guaranteed. The item still needs to be in returnable condition with tags intact, and it must fall within the return window. Your best move is to visit a store with the item and explain the situation directly to an associate.

If you received a defective or damaged item from Urban Outfitters, contact their customer service as soon as you notice the problem — don't wait on it. For online orders, reach out through urbanoutfitters.com to report the issue and initiate the return. Defective items are typically handled differently than standard returns, and you may not be charged the usual $5 return shipping fee. Document the damage with photos before shipping anything back. In-store purchases with a defect should be taken directly to the store. The standard 30-day and 60-day windows still apply, so act quickly.