UrbanStems Return Policy
Every return window, fee, and holiday extension for UrbanStems — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report a wilted or damaged bouquet as soon as you can — UrbanStems ships flowers dry on purpose, so blooms can look tired straight out of the box and often perk up after a trim and water, but you only get 3 days total to flag a genuine quality issue for a replacement or refund.
Policy at a glance
- Return window
- 3 days (quality issue only - flowers/plants have no standard return)
- Return shipping
- Not applicable — flowers and plants aren't shipped back; you typically just need to report the issue (often with a photo) within the 3-day window to get a replacement or refund at no cost.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Gifts
Can’t be returned: Flowers, plants, and other perishable items (no standard return; remedy limited to replacement/refund for verified quality issues reported within 3 days of delivery)
Why UrbanStems earned a C+
About UrbanStems
UrbanStems built its name on flower delivery that skips the traditional florist-wire-service model — bouquets and plants designed in-house and shipped straight from the company rather than routed through a local shop, packaged in a branded box meant to survive transit. You can now add a bottle of wine to select orders too, with age verification at delivery.
It appeals to people who want a gift that looks considered rather than grabbed off a gas station shelf, especially for last-minute sends. One quirk worth knowing before you order: bouquets ship dry on purpose, so a bouquet that looks a little sad straight out of the box often perks up after a trim and water — don't assume it's a quality issue until you've given it that chance, since you only get 3 days to report one.
What they sell
- Fresh flower bouquets and arrangements for delivery
- Potted plants and houseplants
- Wine add-ons for select orders (21+ with ID verification)
- Gift bundles combining flowers with chocolate, candles, or vases
Frequently asked questions
What is UrbanStems's return window?
3 days (quality issue only - flowers/plants have no standard return)
Does UrbanStems offer free returns?
Yes
How much does UrbanStems charge for return shipping?
Not applicable — flowers and plants aren't shipped back; you typically just need to report the issue (often with a photo) within the 3-day window to get a replacement or refund at no cost.
Does UrbanStems charge a restocking fee?
None
Does UrbanStems extend its return window for the holidays?
None published
What items cannot be returned to UrbanStems?
Flowers, plants, and other perishable items (no standard return; remedy limited to replacement/refund for verified quality issues reported within 3 days of delivery)
Also known as
urbanstems, urban stems, urbanstems.com, help.urbanstems.com
Return-policy data is compiled from UrbanStems’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on UrbanStems’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.