Vaya Return Policy
Every return window, fee, and holiday extension for Vaya — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't rush a refund decision — Vaya won't process one until you've logged at least 30 nights on the mattress, and the trial clock only starts once the mattress arrives and has had 4-6 hours (up to 24 hours) to fully expand, not from your order date.
Policy at a glance
- Return window
- 100-night trial (minimum 30 nights required)
- Return shipping
- Not specified on the sleep trial page; Vaya states it will issue a full refund after the required minimum sleep-in period with no mention of a return shipping charge to the customer
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Home
Can’t be returned: None published
Time-sensitive items: Refund requests before 30 nights of use are not honored — Vaya requires you sleep on the mattress at least 30 nights before requesting a refund, even though the full trial runs 100 nights
Why Vaya earned a A-
About Vaya
A 100-night trial is the headline pitch here: order a Vaya mattress or pillow, let it decompress out of the box for the better part of a day, and then live with it before deciding. The brand calls this its Pure Comfort Promise, and it backs new mattresses and pillows with a 10-year warranty against manufacturing defects once you're past the trial period.
Shopping Vaya feels like most direct-to-consumer mattress startups — a short lineup of foam beds and a platform bed frame, compressed and shipped to your door rather than delivered by a truck. The catch worth knowing: Vaya requires at least 30 nights of actual use before it will process a refund, so you can't order it, sleep on it once, and send it back the next morning even though the trial technically runs to 100 nights.
What they sell
- Foam mattresses (Vaya Mattress)
- Vaya Platform Bed frames
- Pillows
- Mattress and bed bundles
Frequently asked questions
What is Vaya's return window?
100-night trial (minimum 30 nights required)
Does Vaya offer free returns?
Yes
How much does Vaya charge for return shipping?
Not specified on the sleep trial page; Vaya states it will issue a full refund after the required minimum sleep-in period with no mention of a return shipping charge to the customer
Does Vaya charge a restocking fee?
None published
Does Vaya extend its return window for the holidays?
None published
What items cannot be returned to Vaya?
None published
Also known as
vaya, vayasleep.com, vaya sleep, vaya mattress
Return-policy data is compiled from Vaya’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vaya’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.