Velotric Return Policy
Every return window, fee, and holiday extension for Velotric — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The restocking fee jumps steeply once a bike counts as 'used' — 22% of the purchase price versus a flat $200 for an unopened one — so if you're on the fence, try a friend's Velotric or a demo unit before assembling and riding yours.
Policy at a glance
- Return window
- 14 days (unused, original packaging, no dirt/dust/odor)
- Return shipping
- Velotric provides a free prepaid return shipping label once a return request is approved
- Free returns
- Yes
- Restocking fee
- $200 flat fee for unused/unopened bikes, 22% of purchase price for used bikes, $20 per accessory
- Holiday extension
- None published
- Category
- Outdoor
Can’t be returned: Batteries (shipping regulations), used products marked as gifts, items damaged by user/misuse, gift cards, insurance/non-physical products, Built & Delivered service fees
Why Velotric earned a C
About Velotric
Velotric builds electric bikes engineered for everyday riders rather than serious cyclists, with models spanning commuter frames, folding bikes, fat-tire cruisers, hybrids, and even electric trikes. The company says it's sold through more than 1,600 retail touchpoints to over 150,000 riders, with motors ranging from 350W to 750W and ranges stretching past 90 miles on some models.
You'll find Velotric marketed heavily toward commuters, older riders, and larger riders who want stability and cargo capacity over raw speed. The Fold 1 Plus and Discover series have picked up favorable coverage from outlets like CNET and The Inertia, and every bike ships with a two-year limited warranty. One caveat worth knowing: once you've actually ridden a bike, the restocking fee jumps from a flat $200 to 22% of the purchase price, so the trial period isn't quite as risk-free as it first sounds.
What they sell
- Commuter ebikes (Discover series)
- City/urban ebikes (Tempo series)
- Folding ebikes (Fold 1 Plus)
- Fat-tire and off-road ebikes (Nomad 2X, GoMad, Summit)
- Electric tricycles (Triker) and accessories
Frequently asked questions
What is Velotric's return window?
14 days (unused, original packaging, no dirt/dust/odor)
Does Velotric offer free returns?
Yes
How much does Velotric charge for return shipping?
Velotric provides a free prepaid return shipping label once a return request is approved
Does Velotric charge a restocking fee?
$200 flat fee for unused/unopened bikes, 22% of purchase price for used bikes, $20 per accessory
Does Velotric extend its return window for the holidays?
None published
What items cannot be returned to Velotric?
Batteries (shipping regulations), used products marked as gifts, items damaged by user/misuse, gift cards, insurance/non-physical products, Built & Delivered service fees
Also known as
velotric, velotricbike.com, velotric ebike, velotric bikes
Return-policy data is compiled from Velotric’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Velotric’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.