Vidu Return Policy
Every return window, fee, and holiday extension for Vidu — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Vidu states flatly it cannot offer refunds, and monthly subscription credits vanish after only 30 days, so burn through them before your renewal date rather than banking on rollover.
Policy at a glance
- Return window
- All Sales Final (no refunds on credits or subscription charges)
- Return shipping
- Not applicable (digital product, nothing is physically shipped or returned)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: All purchased credits, subscription charges, and bonus credits
Time-sensitive items: Subscription credits expire just 30 days after being issued, versus 2 years for purchased and bonus credits
Why Vidu earned a C
About Vidu
Type a sentence, get a video back: that's the pitch behind Vidu, an AI video generation platform built for turning text prompts, still images, or reference photos into short clips. It handles text-to-video, image-to-video animation, and a reference mode that keeps a character or object consistent across scenes, aimed at creators, agencies, and marketing teams who need fast video drafts.
You pay through subscription tiers or one-off credit packs charged via Stripe, and output quality varies by prompt complexity the way most generative video tools do. The one catch worth knowing before you subscribe: the company is explicit that it does not issue refunds, so treat any purchase, monthly or annual, as final before you check out.
What they sell
- Text-to-video generation from written prompts
- Image-to-video animation of still photos
- Reference-to-video for consistent characters and objects across clips
- Monthly and annual subscription plans plus one-time credit packs
Frequently asked questions
What is Vidu's return window?
All Sales Final (no refunds on credits or subscription charges)
How much does Vidu charge for return shipping?
Not applicable (digital product, nothing is physically shipped or returned)
Does Vidu charge a restocking fee?
None
Does Vidu extend its return window for the holidays?
None published
What items cannot be returned to Vidu?
All purchased credits, subscription charges, and bonus credits
Also known as
vidu.com, vidu ai, vidu
Return-policy data is compiled from Vidu’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vidu’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.