Vistaprint Return Policy
Every return window, fee, and holiday extension for Vistaprint — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Because custom-printed goods can't be returned for a change of mind, inspect your order and photograph any defect immediately — you have only 14 days from delivery to report it or the warranty is voided.
Policy at a glance
- Return window
- 14 days (defective/non-conforming products only)
- Return shipping
- For defective/damaged/non-conforming products, Vistaprint refunds the purchase price plus an appropriate share of shipping costs, or reprints at no charge, once you contact Customer Care within 14 days of delivery.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Office
Can’t be returned: Non-defective custom-printed products (no general buyer's-remorse returns since items are made to order); subsequent subscription charges after the initial 14-day cancellation window
Time-sensitive items: Subscription services: 14-day cancellation window from the date you subscribed, separate from the product defect window, and it applies only to the initial subscription charge
Why Vistaprint earned a B-
How Vistaprint compares
Top-graded Office rivals — tap one for the full side-by-side.
About Vistaprint
Business cards put Vistaprint on the map, but the catalog now stretches to banners, apparel, signage, and marketing materials for small businesses and individuals who need something printed without hiring a design studio. The company started in the late 1990s selling short print runs to small businesses that big print shops wouldn't bother with, and it still leans on an online design tool that lets you upload a logo and customize a template in minutes.
Because every order is custom-printed to your specifications, don't expect a standard buyer's-remorse return window — Vistaprint's refund coverage is really a 14-day defect warranty, meaning it kicks in if your product arrives damaged or wrong, not if you simply change your mind. That's a meaningful difference from clothing or electronics retailers, so double-check your proof carefully before you submit an order.
What they sell
- Business cards, letterhead, and stationery
- Banners, signs, and trade show displays
- Custom apparel and promotional products
- Marketing materials: flyers, brochures, postcards
- Websites, logos, and digital design services
Frequently asked questions
What is Vistaprint's return window?
14 days (defective/non-conforming products only)
Does Vistaprint offer free returns?
Yes
How much does Vistaprint charge for return shipping?
For defective/damaged/non-conforming products, Vistaprint refunds the purchase price plus an appropriate share of shipping costs, or reprints at no charge, once you contact Customer Care within 14 days of delivery.
Does Vistaprint charge a restocking fee?
None published
Does Vistaprint extend its return window for the holidays?
None published
What items cannot be returned to Vistaprint?
Non-defective custom-printed products (no general buyer's-remorse returns since items are made to order); subsequent subscription charges after the initial 14-day cancellation window
Also known as
vistaprint, vistaprint.com
Return-policy data is compiled from Vistaprint’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vistaprint’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.