Vitaly Return Policy
Every return window, fee, and holiday extension for Vitaly — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Sale and clearance purchases aren't treated like regular orders — sale items can only be exchanged or given store credit (no cash refund), and clearance items are store-credit-only, so factor that in before buying discounted jewelry you might want your money back on.
Policy at a glance
- Return window
- 30 days after delivery (unused, original condition; sale items exchange/store credit only)
- Return shipping
- Not specified on the returns-and-exchanges page who pays return shipping for standard returns.
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- Extended deadline for holiday-season orders in past years (e.g., orders Nov 3-Dec 15 got until Jan 15 to return) - check current-year dates before assuming this applies
- Category
- Jewelry
Can’t be returned: Final sale items, earrings and other hygiene-based products, worn/washed clothing, cologne/fragrances; clearance items eligible for store credit only, not refund
Why Vitaly earned a B-
About Vitaly
Recycled stainless steel is the material story behind every Vitaly chain, ring, and pendant — the brand builds its whole identity around durable, sustainably-sourced accessories rather than fast-fashion costume jewelry. Founded as an "accessory design studio," it's picked up coverage from Forbes and Vogue for pairing minimalist design with a lifetime warranty most jewelry brands don't offer.
You'll find chains, rings, bracelets, earrings, pendants, and even eyewear and small homewares, all aimed at people who want something that won't tarnish or need replacing every season. It skews toward a younger, design-conscious customer who cares as much about the sustainability angle as the look. One catch: sale and clearance items lose your normal refund rights, so read the checkout fine print before buying discounted pieces.
What they sell
- Stainless steel chains and layered necklaces
- Rings ranging from minimal bands to statement pieces
- Bracelets and pendants in recycled stainless steel
- Earrings and small jewelry accessories
- Eyewear and select homewares
Frequently asked questions
What is Vitaly's return window?
30 days after delivery (unused, original condition; sale items exchange/store credit only)
Does Vitaly offer free returns?
No - fee deducted
How much does Vitaly charge for return shipping?
Not specified on the returns-and-exchanges page who pays return shipping for standard returns.
Does Vitaly charge a restocking fee?
None published
Does Vitaly extend its return window for the holidays?
Extended deadline for holiday-season orders in past years (e.g., orders Nov 3-Dec 15 got until Jan 15 to return) - check current-year dates before assuming this applies
What items cannot be returned to Vitaly?
Final sale items, earrings and other hygiene-based products, worn/washed clothing, cologne/fragrances; clearance items eligible for store credit only, not refund
Also known as
vitalydesign.com, vitaly design, vitaly
Return-policy data is compiled from Vitaly’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vitaly’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.