Vitamix Return Policy
Every return window, fee, and holiday extension for Vitamix — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The restocking fee climbs in steps the longer you wait, so a machine returned on day 95 costs you 25% instead of 15% at day 61 - if you're on the fence, decide before the 60-day mark to avoid any fee at all. Also note Vitamix won't process a return without calling for a Return Authorization number first.
Policy at a glance
- Return window
- 60 days (in-home trial, blenders only)
- Return shipping
- Free both ways within the 60-day trial for U.S. and Canadian customers; after 60 days, the customer pays return shipping
- Free returns
- Yes
- Restocking fee
- None within 60 days. After the trial: 15% of purchase price (61-90 days), 25% (91 days-6 months), 35% (6 months-1 year); no returns accepted after 1 year. Commercial products: 20% restocking charge, reduced to 10% if a replacement is ordered at time of return.
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Cookbooks (final sale), products purchased from retail stores or other websites, Commercial products built to a buyer's specification
Time-sensitive items: Blending Containers, Attachments & FoodCyclers only get 60 days with no refund after; Accessories only get 30 days; Commercial products can't be returned after 120 days
Why Vitamix earned a B+
About Vitamix
Vitamix built its name on one thing: a blender powerful enough to turn whole vegetables, nuts, and ice into smooth textures without straining the motor. The Ohio-based company has been making them since 1921, and the same core design - a tall container over an industrial-grade blade assembly - shows up in home kitchens and behind commercial smoothie bars alike. You're paying a premium versus a big-box blender, but the machines are built to survive years of daily abuse, and Vitamix backs that up with a genuinely long trial period.
What you're shopping for here isn't a wide catalog - it's a narrow lineup of blenders, containers, and a handful of adjacent kitchen tools, refined generation after generation rather than replaced wholesale. Vitamix sells directly through its own site as well as major retailers, though the return terms differ depending on where you bought. One caveat worth knowing: if you bought through a retailer instead of Vitamix.com, you're stuck with that retailer's return policy, not Vitamix's own trial.
What they sell
- Full-size blenders: Ascent X5, Propel 750, E310
- Commercial blending equipment: The Quiet One, Vita-Prep 3, Mix'n Machine Advance
- Blending containers, attachments, and personal cup adapters
- Certified Reconditioned machines at reduced prices
- Cookbooks and recipe accessories
Frequently asked questions
What is Vitamix's return window?
60 days (in-home trial, blenders only)
Does Vitamix offer free returns?
Yes
How much does Vitamix charge for return shipping?
Free both ways within the 60-day trial for U.S. and Canadian customers; after 60 days, the customer pays return shipping
Does Vitamix charge a restocking fee?
None within 60 days. After the trial: 15% of purchase price (61-90 days), 25% (91 days-6 months), 35% (6 months-1 year); no returns accepted after 1 year. Commercial products: 20% restocking charge, reduced to 10% if a replacement is ordered at time of return.
Does Vitamix extend its return window for the holidays?
None published
What items cannot be returned to Vitamix?
Cookbooks (final sale), products purchased from retail stores or other websites, Commercial products built to a buyer's specification
Also known as
vitamix.com, vita-mix, vitamix blender
Return-policy data is compiled from Vitamix’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vitamix’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.