VIVAIA Return Policy
Every return window, fee, and holiday extension for VIVAIA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Exchanges are free and unlimited if you need a different size, but the original shipping and any insurance fees are never refunded on a straight return - so a bundle purchase where you only send back the discounted add-on item won't get you that item's discount refunded either.
Policy at a glance
- Return window
- 30 days (unworn, unwashed, original tags and packaging)
- Return shipping
- Free prepaid return label for customers in the U.S., U.K., Canada, Australia, and Germany; other countries may have different arrangements
- Free returns
- Yes
- Restocking fee
- None
- Category
- Footwear
Can’t be returned: Final-sale items, Buy-Together ancillary/discounted items (only the main product in a bundle may be returned), Add-On items, gift items
Why VIVAIA earned a B+
About VIVAIA
Knit, washable flats and slip-ons are VIVAIA's calling card - shoes made from recycled yarn that look more like a canvas sneaker than the eco-friendly label suggests. The brand ships direct-to-consumer worldwide out of an online-only model, leaning on sizing guides and customer photos since you can't try them on in a store first. That's the tradeoff you're making: lower prices than a mall shoe brand, but you're trusting a size chart instead of your own feet.
Beyond shoes, VIVAIA has expanded into slim apparel basics and small accessories, though footwear is still what draws most of the traffic. Returns run through VIVAIA's own logistics rather than a retail partner, and online purchases can't be returned in person even if there were a store nearby - everything routes back through the mail. If a fit doesn't work out, free exchanges make it painless to size up or down without losing money on shipping twice.
What they sell
- Washable knit flats and ballet-style shoes
- Slip-on sneakers and slides
- Knit apparel basics (tops, leggings)
- Bags and small accessories
- Buy-Together bundles pairing shoes with discounted add-ons
Frequently asked questions
What is VIVAIA's return window?
30 days (unworn, unwashed, original tags and packaging)
Does VIVAIA offer free returns?
Yes
How much does VIVAIA charge for return shipping?
Free prepaid return label for customers in the U.S., U.K., Canada, Australia, and Germany; other countries may have different arrangements
Does VIVAIA charge a restocking fee?
None
What items cannot be returned to VIVAIA?
Final-sale items, Buy-Together ancillary/discounted items (only the main product in a bundle may be returned), Add-On items, gift items
Also known as
vivaia.com, vivaia shoes
Return-policy data is compiled from VIVAIA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on VIVAIA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.