Vooglam Return Policy
Every return window, fee, and holiday extension for Vooglam — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If Vooglam is at fault (wrong prescription, damage, quality defect) they'll email a prepaid label, but if you simply don't like the style you're on the hook for return shipping and lose the delivery fee you paid, so double-check your prescription and frame measurements before ordering.
Policy at a glance
- Return window
- 30 days (unworn, original condition)
- Return shipping
- Vooglam provides a prepaid return label at no cost only when the issue is their fault (wrong prescription filled by them, damage on arrival, quality defect). If you're returning because you don't like the style or made an ordering mistake, you ship it back yourself at your own cost, and any shipping fee you originally paid is not refunded.
- Free returns
- No - fee deducted
- Restocking fee
- None for standard 30-day returns, but modifying or canceling an order after it enters processing incurs a fee: 10% of order amount for prescription/paid-lens orders before shipment, 30% after shipment; frame-only orders are free to cancel before shipment but also 30% after.
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Items from an order that already used its one-time exchange/return, non-Vooglam items accidentally included in a return package
Why Vooglam earned a C+
About Vooglam
Big, graphic frames are the whole point here — Vooglam built its catalog around statement eyeglasses and sunglasses that skew bolder than what you'd find at a mall optical shop, sold direct-to-consumer online out of Austin, Texas. You build a pair from scratch: pick a frame, then choose lens type, tint, and coatings like blue-light filtering or photochromic transitions. It's a good fit if you already know your prescription and want personality over blandness.
You order online with a virtual try-on tool and wait for the pair to arrive, since there's no retail storefront to walk into. That convenience comes with a tradeoff: an at-home fit check replaces trying frames on in person, so it pays to nail down your pupillary distance before checking out. Expect frequent sales, coupon codes, and a rewards program for repeat shoppers, plus a 365-day warranty against manufacturing defects layered on top of the standard return window.
What they sell
- Prescription eyeglasses in acetate, titanium, and TR90 frames
- Non-prescription and prescription sunglasses
- Blue-light blocking and photochromic (transition) lenses
- Progressive and reading lenses
- Kids' eyeglasses and frame accessories like cases and cleaning kits
Frequently asked questions
What is Vooglam's return window?
30 days (unworn, original condition)
Does Vooglam offer free returns?
No - fee deducted
How much does Vooglam charge for return shipping?
Vooglam provides a prepaid return label at no cost only when the issue is their fault (wrong prescription filled by them, damage on arrival, quality defect). If you're returning because you don't like the style or made an ordering mistake, you ship it back yourself at your own cost, and any shipping fee you originally paid is not refunded.
Does Vooglam charge a restocking fee?
None for standard 30-day returns, but modifying or canceling an order after it enters processing incurs a fee: 10% of order amount for prescription/paid-lens orders before shipment, 30% after shipment; frame-only orders are free to cancel before shipment but also 30% after.
Does Vooglam extend its return window for the holidays?
None published
What items cannot be returned to Vooglam?
Items from an order that already used its one-time exchange/return, non-Vooglam items accidentally included in a return package
Also known as
vooglam.com, vooglam, vooglam eyewear
Return-policy data is compiled from Vooglam’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Vooglam’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.