VRAI Return Policy
Every return window, fee, and holiday extension for VRAI — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Taking store credit instead of a refund to your card waives VRAI's recycling fee entirely — on an engagement ring that's a $300 difference, so it's worth considering if you might shop with them again.
Policy at a glance
- Return window
- 30 days from delivery (original condition, with documentation)
- Return shipping
- Free return shipping within the USA, Canada, EU, and UK; customers in other regions (Mexico, Australia, Japan, Singapore, etc.) are responsible for their own shipping and that fee is non-refundable.
- Free returns
- Yes
- Restocking fee
- A recycling fee applies only if you choose a refund to your original payment method (waived entirely if you take store credit instead): $300 on engagement rings, $50 on wedding bands, $50 on made-to-order jewelry.
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Resized or otherwise modified rings, misused items, pieces altered by a third party, custom designs, personalized jewelry, most Cut for You diamonds over 5ct or in non-eligible shapes, items over $15,000 (store credit only, no cash refund)
Time-sensitive items: EU/EEA customers get a separate 14-day statutory right-of-withdrawal period, shorter than VRAI's standard 30-day window, and it excludes custom/personalized items entirely
Why VRAI earned a C+
About VRAI
Every diamond VRAI sells is grown in a lab, not mined, and the company built its whole pitch around that: the same carbon structure as a mined stone, a fraction of the environmental footprint, and pricing that undercuts traditional jewelers for comparable clarity and cut. You'll find engagement rings, wedding bands, and fine jewelry in gold and platinum settings, plus a Cut for You program for custom stone shapes.
Shopping here usually means picking a setting and a diamond separately, similar to ordering a custom-built ring at a traditional jeweler, just entirely online, with video consultations available if you want a diamond expert's opinion first. High-value pieces come with real tradeoffs on returns — anything over $15,000 is store credit only, and getting cash back on anything under that means paying a recycling fee unless you take store credit instead. A lifetime care package and diamond upgrade program round out the ownership experience.
What they sell
- Lab-grown diamond engagement rings and wedding bands
- Fine jewelry in 18k gold and platinum settings
- Custom Cut for You diamond shapes and made-to-order pieces
- Lab-grown diamond studs, necklaces, and bracelets
Frequently asked questions
What is VRAI's return window?
30 days from delivery (original condition, with documentation)
Does VRAI offer free returns?
Yes
How much does VRAI charge for return shipping?
Free return shipping within the USA, Canada, EU, and UK; customers in other regions (Mexico, Australia, Japan, Singapore, etc.) are responsible for their own shipping and that fee is non-refundable.
Does VRAI charge a restocking fee?
A recycling fee applies only if you choose a refund to your original payment method (waived entirely if you take store credit instead): $300 on engagement rings, $50 on wedding bands, $50 on made-to-order jewelry.
Does VRAI extend its return window for the holidays?
None published
What items cannot be returned to VRAI?
Resized or otherwise modified rings, misused items, pieces altered by a third party, custom designs, personalized jewelry, most Cut for You diamonds over 5ct or in non-eligible shapes, items over $15,000 (store credit only, no cash refund)
Also known as
vrai.com, vrai diamonds, vrai
Return-policy data is compiled from VRAI’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on VRAI’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.